We certainly keep an eye on delivery apps, but we didn't start gaining traction until we solved for customer expectation issues that owners were worried about. They're primarily concerned with making sure the latte you order is still hot when you get it, and as skeptical as they are about order ahead and pick up, they won't even consider delivery.
Thanks for sharing, this is a sentiment shared by a lot of people. We used to do events at some of our early shops, and I lost count of how many customers said this to the owners of the shop, it really helps when they hear this from people they could sell more coffee to.
Good question - we're actually focused on partnering with company's like Toast, Square, etc. Software like that is more robust than a single feature like order-ahead, they run the entire operation (point of sale, inventory, employee management, etc.). By partnering with them, we make it easier for shops to accept Cloosiv without needing additional hardware or software.
You're right, there definitely isn't a need to stick to coffee - but the more we speak to owners, the more we realize how many coffee-specific features we could build to help them. We believe there's a big business supporting coffee specifically, but we'll never rule out expanding into other verticals.
Appreciate the support. We've definitely looked into the supply-side, and we actually partner with a company (odeko) that does a great job at this. Always open to improving our onboarding process, I'll check out what you're building!
Totally fair. It's primarily because of how many cups of coffee are consumed every day, and how few of the existing mobile ordering apps have coffee shops as an option. The regularity of the purchase and the popularity of the Starbucks app both point to the opportunity for us.