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synlatexcon SAT to Give Students ‘Adversity Score’ to Capture Social and Economic Background

Yes, I do. Fair point.

synlatexcon SAT to Give Students ‘Adversity Score’ to Capture Social and Economic Background

I can see the value in this. It is one of many factors, not the factor.

The score will give admissions officers an objective, standardized view of applicants' environmental circumstances.

A 3.9 GPA and 1490 SAT score is one thing if the applicant is from Lake Forest or Greenwich, and quite another if they are from the South Side of Chicago or rural WV.

synlatexcon Uber opens at $42 per share

I believe most companies do not allow this.

synlatexcon We got banned from PayPal after 12 years of business

But failing to do so leads to increased operational costs, as customers contact CS again and again, demanding the rationale. It can also lead to negative press.

synlatexcon How the Apple Store Lost Its Luster

I can see how this division of work makes sense. Genius training is expensive, and it's important to quickly check in customers. That said, I like your idea of equipping these employees with a basic remedy or two. After inputting the issue, the iPad could display a prompt with common self-solve solutions. The trick is how the employee frames it. You don't want customers thinking it is the solution, as no diagnostics have been performed, nor do you want them thinking less of Genius Bar if it does not work.

synlatexcon Creating a Great Team Culture, and Why It Matters

These days it means to be very open -- air doubts, acknowledge failings, welcome feedback, etc.