This issue constantly comes up with keeping the internet free and open. Take the following:
The customer pays for their connection, say 10mbps over Verizon's network. Under a free and open internet, the customer is allowed to use that 10mbps that they PAID for in whatever damn way they please.
Why should I be subject to Verizon's idea of what my connection should be used for? Congestion happens, but a properly designed network means that the pipes are mostly free and available under normal circumstances to all customers for all the bandwidth they paid for. Doesn't matter how many devices I use on the other side of that connection, I bought 10mbps and I should be able to use that 10mbps the way I want.
This is price gouging. Plain and simple.