457 karma · joined October 26, 2016
Asus has what looks like some great offerings and they are just loosing customers over the simple stuff. Dell has the same kind of problems. I have had a XPS with dual graphics since 2017 and only in 2023 did I finally get the magical combination of drivers and "old" firmware such that its perfectly stable. Of course its thunderbolt dock has a firmware issue where it detects external TB drives wrong about 50% of the time when it wakes from sleep. I just know its some bone head firmware code similar to this issue.
Message to the CEOs of these companies: Stop outsourcing your firmware dev to the lowest bidder! One can argue its kinda of the easiest part to get right! And then have a support channel that recognizes technically gifted people and fast track their issues to the top of your backlog! It will pay for itself in sales I promise!