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ndneighbor

405 karma · joined August 30, 2016

Humble product farmer tending to my backlog

you can contact me at email (at) ngelo (dot) xyz

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ndneighbor··on AWS Is Asleep at the Lambda Wheel
Before my current role, I had to juggle roadmaps and integration partnerships with the Big Clouds. It's insane how much they ship their org chart but also their internal politics?

I am convinced that some of the teams there are really trying to angle for releases that ship for PR rather than the feedback. (Although some AWS PMs really are trying despite everything else.)

ndneighbor··on From Go on EC2 to Fly.io
We used to do that by default, but it led to issues with load on our proxy. (Imagine n * m pings against your host for a shit-tonne (official measurement) of builds + deploys a day.)

We are hiring Network Engineers for exactly this reason :')

ndneighbor··on From Go on EC2 to Fly.io
Hey there fyzix! Angelo here, Support Engineer from Railway. I was here procrastinating from work when I saw this comment.

The downtime you see is our proxy taking time to cutover- however, we have https://docs.railway.app/deploy/healthchecks that will only cutover once we have a 200 from your API. This way we can keep your old deploy live and serving requests if and only if it's live.

Theres more we can do to make it magical, but this should help in the meantime.

ndneighbor··on Serving 250k developers with one support engineer
One thing that didn't make it into the article (I ramble and rant) is how I set it so at one point that Teams were entitled to a reply from me or the founder 24/7. This broke nearly instantly after 50 Teams.

At the moment we don't but I spoke to the fmr. Head of Support at Stripe and he told me we should think about our product coverage like an API, some parts of the product (builds for example) should be more critical on response times than others. My main goal this year is to publish an SLA table so that we can work with ever larger customers setting the right expectation.

ndneighbor··on Serving 250k developers with one support engineer
Honestly, you hit the nail on the head on what drives me. Before this I was a PM, and way even before that- I was an Infra Engineer. I think that brick-wall of contact when working on some Enterprise tool was what got me. ESPECIALLY so when there was a bug blocking my company and it felt like no one cared.

When I first joined- this is why I would take great pains to respond to everyone extremely quickly. When I realized that was not sustainable, the focus then shifted to really making sure that our users are heard and their concerns are acted upon. Sure first contact SLA of 30 mins is great but- doesn't mean shit if we don't solve your problem.

So I think yes, tooling should be first. I think there is just a way for that tooling to serve the developer, not some OKR.

ndneighbor··on Serving 250k developers with one support engineer
heyo Angelo (author) here-

This is actually the original blogpost that we used to make our first hire!

> You will be working with our existing Support Engineer, Angelo - to build out processes, formalize policies, and build out integrations between systems to make it so that we can track and record issues.

I accidentally left that one open... but the Ashby interface is so confusing I don't know where to toggle the visibility. I will remove that and then wait for our jobs page to rebuild.

ndneighbor··on Bitnami ARM containers available at Docker Hub
I remember first using Bitnami in 2015- such a great resource. Although now everything in VMWare land is extremely enterprise/data-center-y its nice that they still ship stuff like this to hobbyists in the public.
ndneighbor··on Google asks some employees to share desks amid office downsizing
Look... if you want people to RTO, maybe make it so that there's less overhead? Reading this article made me just want to stay at my own desk at home.
ndneighbor··on De-Bloated Windows 11 Build Runs on 2GB of RAM
I think its a shame to see Windows 11 (and some extension Win 10) become such sub-par OSes because of the focus to ship "connected" features rather than just focusing on pure UX.

I get that Microsoft have to recoup their investment but I really want there to be a bonafide alternative to Mac OS even though there are some Linux Distros that provide a close second. Just with last I heard there was drama with the ElementaryOS team- I don't see much hope on that front anymore.

ndneighbor··on Small SaaS banned by Cloudflare after 4 years of being paying customer
Unfortunately the norm in our industry, can't have "Cloud" margins without sacrificing something.
ndneighbor··on We ship the most code on Friday
Angelo here (Support Engineer at Railway and not the OP) Kenneth is dope, he used it to launch https://www.vim.so/ - with that said, our landing page is overdue for a refresh and along with it, new customer references.
ndneighbor··on Ask HN: What's something that HN has been wrong about?
I think your comment does prove that on a long enough time horizon cynicism is the correct disposition to have when it comes to weighing new things. It's on the founder/team to constantly prove that not to be the case.

In the case of Dropbox, I would say HN was directionally correct that the software would be commoditized, but I would say that the avg. commenter then would not be able to predict the IPO.

ndneighbor··on Cosmic DE update: System76's new Linux desktop environment
I am still kicking myself for not scooping up the Dev Ones when they were $200 off. They had a keyboard nipple dammit!
ndneighbor··on ASRock Industrial NUCS Box-1360P/D4 Review: Raptor Lake-P Plus Surprise ECC
Kinda a stupid comment from me but I am wondering why Framework doesn't get into the NUC business. The ASRock NUCs usually retail from $750-$650 and that's around the cost of an upgrade kit from Framework. Considering that most industrial compute is mostly dealing with long lived deployments of edge hardware, it seems like the sort of stuff that their emphasis on ecosystem can help here.

Anyways, I should stop my homelab hobby even though I find this stuff fun. I might pick this up regardless.

https://frame.work/products/12-gen-intel-upgrade-kit?v=FRUPG... https://mitxpc.com/collections/ultra-small-form-factor/nuc-1...

ndneighbor··on Instagram’s co-founders are back with Artifact, a kind of TikTok for text
Return of the king vibes here :)

I am hoping this product really takes off. I do kinda see how this can fit the niche of a social RSS + recommendations.

ndneighbor··on OpenAI Status: Multiple engines are down
Sending major hugs to their team, always hard to keep the lights on when I am sure that they are breaking scale records possibly every day.
ndneighbor··on Post-processing is ruining iPhone photos
Anecdotally, this seems to line up with the migration from iPhone 11 -> 12. I notice that in photos of anything including the sun, it would throw off the sensor/software stack. The even funnier/frustrating thing is that, because the HDR post-processing is done after when the photo is taken usually the end result is much different than what you see in the viewfinder.
ndneighbor··on Study finds that buttons in cars are safer and quicker to use than touchscreens
I am a proud car enthusiast and I daily drive one of the latest Volkswagen models with the latest infotainment, they have removed all the physical buttons from the car.

VW's have always had reliability issues with their radio buttons for some reason. It was common for Mk6 or Mk7 GTIs radio power buttons to suddenly not work after a year or two. I am sure this is what caused the edict from on high to transition to their new disastrous infotainment. The thing is, nearly every company who went all in on touch, always had to backtrack at some point. (Like Honda in 2015)

Friend of mine who used to work as a SWE in an automotive company mentioned that one of the pesky issues when it came to developing a new car was the long pole of waiting on your vendor to give you test units of your interior hardware. I assume the push there is primarily coming from that issue as well as the cost savings they get.

The touch issues don't bother me insofar as how slow nearly all the units and interactions are within the car. Delays of 500ms after interaction are frankly unacceptable when it comes to operating anything at high speeds.

I would hate for the automotive industry to just completely focusing on iPadifing your commute rather than focusing on driver/passenger experience, but I assume thats the direction where we are headed regardless.

ndneighbor··on Framework Laptops now have 4 Thunderbolt 4 ports
Great to hear, just purchased a second one for my brother who plans to use it with an eGPU. What an opportune time to announce this :)
ndneighbor··on DevOps is broken
adobe, but I live my life in perpetual fear of lawyers. Fun times back then.
ndneighbor··on DevOps is broken
I had a very weird sensation while reading this where I was shaking my head disapprovingly at this article. Specifically when they were talking about the commoditization of DevOps.

Speaking personally, I used to work on a Platform Engineering team for a major multinational that rhymes with ay-do-bay. And their requirements for the workloads that we needed to be built and hosted where very unique because you have teams running completely different languages and toolchains, esp. from acquisitions. I can argue there that the template K8s setups wouldn't work.

In the author's case, the only reason why they feel the way they do is because we finally have some sense of standardization on what Infra looks like for most companies. It's no longer a question for most folks if they should adopt Docker, we have accepted images into our lives. Same for K8s (after a certain point of scale). So uh... yea. Catchy blog title to sell some thin layer on top of K8s in which it doesn't solve the root issue that they are talking about.

ndneighbor··on Replit Mobile App
It's honestly impressive the amount of coding that young people do from their phones. There is a very healthy healthy community of those who have some solid environments on their (mostly Android) devices. Whats funny is that this was the dream of the One Laptop per Child non-profit that was solved by the flush of ARM devices instead of donor dollars (ftw free market!)

I work at Railway and a lot of our younger, international users use Railway from their phones (usually in class) and it's quite impressive. Honestly, such a fan of Repl.it its why I am a customer of their service and this is a step in the right direction for the dream of the universal runtime.

ndneighbor··on EVEmu – An EVE Online Emulator
Not related to this project, but one of my fondest memories of gaming is playing EVE and sitting on a Vent server with my fellow pilots. Reading about it just makes me nostalgic for those days.

o7

ndneighbor··on Tell HN: Heroku alternatives with generous free tiers
Heyo! Angelo, Support Engineer from Railway here. Just replying here to let ya know that if you attach a card/load credits into your account. You get an unrestricted $5 a month free for your projects.

Similar to what other HN commenters mentioned on this and other threads. Offering unrestricted compute online tends to be hard to manage from an abuse perspective.

Aside from that: just here to answer any questions about the product/roadmap. We want your workloads to be successful, on Railway or anywhere else. :)

ndneighbor··on Removal of Heroku free product plans
Disclaimer: I work at Railway.app as a Support Engineer

You might be interested in Railway's CLI deployments: `railway up` from your project root gets ya going.

https://docs.railway.app/deploy/railway-up

ndneighbor··on Why companies move off Heroku (besides the cost)
Hey Beninsydney,

Angelo here (Support Engineer) from Railway. I was personally responsible for implementing the whole flow to link your account to post a support question. I apologize, I put those limits in place to help fight a recent wave of spam. If you can email me directly: angelo (at) railway (dot) app - I would love to answer any questions you may have.

In the meantime, I will be sure to make things right for your account. For others who might face the same issue as you, I will rectify the issue with the support flow moving forward.

ndneighbor··on Why companies move off Heroku (besides the cost)
Hey Emptysongglass,

Angelo here, Support Engineer from Railway. I am sorry to see you go from Railway and personally speaking, I wouldn't want my PII floating anywhere I wouldn't want it to be.

If you can email me directly: angelo (at) railway (dot) app with your username from HN with your account email. I would be more than happy to make things right here.

ndneighbor··on Start Self Hosting
I think the granularity of control is just as important as where the app is hosted imo. Its perfectly valid to make a fair compromise on ease of management vs. being able to vendor your own versions. And especially with how great Tailscale/Wireguard networking is nowadays, you really can make that line blur between your own network + a cloud provider.
ndneighbor··on Start Self Hosting
This is an important call to action, in a world where your user experience of an application is determined by a Product Manager who may be stat-maxxing a graph, I hope that we can see a resurgence of self-hosted apps.

Selfishly speaking, I work at Railway and our community maintains a list of self-hosted apps (we call them starters) that people can deploy to our platform. You can checkout the list of apps here: https://railway.app/starters and we even accept submissions via our GitHub repo: https://github.com/railwayapp/starters (Just reply to me here and we can get it reviewed for ya.)

ndneighbor··on Sunsetting the Bethesda.net launcher and migrating to Steam
For one: game developers might have extraordinary knowledge on their requisite game engines and shader programming but tend to loathe the type of logistical work required to deliver those games. Issues like managing and serving updates, DRM, and social features.

Steamworks SDK was one of the very first companies to offer that functionality pre-baked into their offering "free" of charge when companies chose to list on Steam. After a while, it became the default over time.

For many game companies, what usually happens is that initial investment is easy to go along with for the start when spinning up their game store (Origin, Bethesda.net) but eventually hard to maintain as it's hard to commit developers to maintain platforms.

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