191 karma · joined November 23, 2008
That's a silly, elitist statement. No matter how much testing you do in the lab, the ultimate test is in the hands of end users. Lots of dumb WIMP UI ideas, like modal dialogs, MDI windows, and nested menu hierarchies, survived the labs at Xerox, Apple, and Microsoft, but fell out of favor over years of real user experience. On the other side of the coin, lots of now-popular desktop and web UI elements were conceived by run-of-the-mill developers far from any research campus. As the new-car smell wears off touch devices, plenty of touch UI conventions will get drop-tested in the wild, the stupid ones will get discarded, and the good ones will get copied by everyone and become taken for granted. This will happen far faster in the cutthroat app marketplace, under the eyes of millions of customers, than in any HCI lab.