3,276 karma · joined February 10, 2013
hn at ianxx.com
I’m skeptical of the change he having just heard of it but I do value improvements to bus service and am interested to see how this plays out.
Edit: kentonv replied answered before I hit submit. BYOK/M if you want, nice.
- Pilot ejects, survives while losing very expensive plane
- The crash is Marine's third in several weeks, the other two having fatalities; leads to a safety stand down across the entire corps
- Investigation concludes that ejection was unnecessary and so fault of the crash is on the pilot, however adding that the procedures written were overly broad
- Pilot is offered to lead VMX-1 after all this; key part of the responsibility is improving procedures
Reading between the lines, it appears that somewhere in the leadership was a belief that putting the pilot in charge of VMX-1 was an opportunity for both; let the guy who made a mistake move forward as they'll be least likely to make it twice kind of thing. General Eric disagreed and ordered him out; it's not stated whether that was based on his own judgement only or if others in VMX-1 lost confidence and that factored in. Nobody disagrees that they have the ability to fire him for what happened.Etcetera etcetera. Throw in another dimension of punishment besides just stopping operations and it gets more complex. With a little imagination, the worst cases are much worse than any of the above. We can be dissatisfied with the actual circumstances but still recognize the nuanced factors which might make up a “working” system.
As to the overspending issue, that is indeed a problem that many have. I think credit issuers mostly want to walk a very fine line, accepting that some really won’t be able to repay their debts while others can and simply spend more of what they can but might not if they weren’t using credit.
Extending this idea to how devices operate or are maintained it seems like we're still in a nascent stage. I benefit from a few smart devices but even in a very simple setup, things fail sometimes and then I have to fix it. My mom might benefit from some of these things but she feels better off foregoing the benefits because resolving any issue would be far more costly or impractical.
I itemized all receipts and even had to provide USD/CAD/JPY conversion on every single one but funny enough the only thing which did get reimbursed, the stroller, was based on the current Amazon CA price for the similar model. In the section where you provide documentation you can provide a narrative, which I did along the lines of "I would request the maximum compensation based on my interpretation of X-Y-Z but be satisfied with the minimum reimbursement for itemized additional expense". Sure, the CAD$700 per passenger that the APPR mentions would be nice but the taxi ride seemed obvious? I figured it's one or the other because the point of reimbursement is to cover those extra things without putting the burden of receipts and claims on the customer.
I also noted that in the APPR it states "If the situation is within the airline's control (whether or not it's related to safety)" which led me to question what makes a safety issue in or not in the airline's control? I imagine this is common knowledge to those involved but again, would've found the judgement more credible if my question/claim had been addressed directly.
> I think you're overestimating how much the airline knew.
They submitted documentation showing that they were aware of the issue ~2hrs before our scheduled departure. From there, I think there are many reasonable steps they could have taken all of which are not pretend it's a catering issue while holding people in the airport for 6+ hours after scheduled departure and offering no assistance whatsoever.
I tend to approach these sorts of issues with very little expectation that my interpretation is right (even if it is reasonable), that I'm owed anything, or that other parties will do any more than uphold the minimum required of them. Still, it did not increase my confidence in CTA helping consumers when airlines somehow do not fulfill their own obligations.
- The delay was caused initially by a safety critical instrument being recognized as faulty, which required the airline to seek a replacement aircraft. This was deemed out of control of the airline, with subsequent staffing and catering issues cascading (in airline's control).
- CTA stated that because the primary issue was safety critical and outside of their control, passengers were not due compensation.
- CTA made no acknowledgement of the claims that 1) Air Canada did not inform passengers the nature or possible length of delay, 2) did not offer any rebooking, accommodation, or food/drink during extended layover, and 3) the Regulations Amending the Air Passenger Protections Regulations (https://otc-cta.gc.ca/eng/content/new-refund-regulations-now-force) which requires the airline to at least communicate but in many cases offer reimbursement regardless of whether an incident is in or out of their control.
- Flight was booked with Air Canada.
- Cab ride was at our final destination, from Tokyo NRT to Yokohama where family resides. Instead of landing in the afternoon, it was well past normal arrival hours and everyone staff included was clearing out. By the time we got outside, taxi stand was empty, nobody was around, airport was locked behind us. Waited approx. two hours before one randomly showed up. (Yes, we were trying to call any local services in the meantime but of the ones which I could actually connect to without a local # none were actually able to send a driver to where we were.)
When Air Canada submitted their response initially I was impressed because of the level of detail it revealed, including snippets of flight and maintenance logs. However, in reading the response from CTA I gather that was their strategy to dump as much info "in good faith" to make it appear that they really did their best and then the reviewer will more likely take it at face value. I am still genuinely perplexed that they addressed Air Canada's response point-by-point, but not the claim itself which was hinging really on the new regulations.Obviously I don't want to fly on an aircraft with knowingly compromised safety, but if they had simply alerted passengers what was happening and what to expect then I would've arranged a pick up in advance or requested that we catch a flight the next day. Throughout the delay, I received 4-5 texts simply saying there was a catering issue that would be resolved "soon".
When a random cab driver finally came by possibly just to catch some shut-eye, a $400 ride sounded better than sleeping outside the airport with a toddler and no food or bathroom. After contacting Air Canada customer service and going through their complaint process, the responses were always that our flight was not delayed referencing the first leg but always omitting the second (the complaint was only made on the second leg, using that flight number, so not like it was left out). Well, I eventually got hold of an actual representative who, after a polite exchange or two, stopped responding to any further communication. I filed a case with CTA, citing the relevant Air Canada policies as well as the CTA delays and cancellations guidelines. Plenty of nuances around what is in or out of the airline's control, but supposedly a new rule went into effect last September which would provide compensation in either case. Disappointingly, the CTA reviewer closed the case in under 30 minutes from the airline's response without directly addressing any of this, leaving me with apparently no further option but I suppose to sue in Canadian court? Though I might have even signed away that right by entrusting the CTA with some form of arbitration. The money and time lost is one thing but the CTA's handling has made me unlikely to ever fly to/through Canada again if I can help it.
The analogy is broken a little by subscription license trends but otherwise I'd suggest it may be like getting a car with either manual or automatic transmission. Most people will opt for the automatic and pay more because it's easier. A still sizable portion will opt for the manual either for simplicity, control, cost savings, or a combination of these.
A developer will not want to leave the market for AI-powered versions of their app on the table so obviously they'll pursue it; users given the choice will have needs based on some other context. Maybe a journalist wants GPT powered research tools and plain editing software. A romance novel writer can handle their own research but appreciates GPTs to help synthesize that into outlines and exposition. Will everyone get the kitchen sink without any say or will boundaries emerge which lead to different patterns of providing software?
Friend: Do you have anything that doesn't taste like middle school girl lip gloss?
Gas station attendant: *chuckles* No, sorry.
Friend: Fine, cherry-berry then.
I don't think it works.I don't disagree with you in general and it is what I recommend to others with the same issue... but the issue is completely unnecessary since (however many generations ago iPad hardware stopped struggling).