630 karma · joined December 17, 2024
I also am old-school and would expect reasonable support / fixes from $200+ software packages back in the day. These days, for apps? I use like 3 on my phone, so I'm not the target consumer..
The question was asked: would we ever consider a scaled-down version of our product for the consumer market? The answer was: we don't know how to give bad support, so we can't play in the consumer market.
So I'll agree for the CONSUMER space. For the B2B space, companies with good/great support do exist. Now, maybe our level of support is similar to other companies in the same space (no idea), but if you escalate, you will have someone respond within a given amount of time, we take our SLAs seriously, etc, etc.
Anecdote: AMD RMAing my Ryzen 1700 due to the hardware issues the early chips had and shipping me a new one, no questions asked definitely improved my feelings towards AMD compared to say, Intel's response to FDIV (yes, I am that old - I remember that playing out in real-time on usenet).
Obviously not for a hitch-based bicycle carrier - I think most people can manage to use those reasonably safely.
I can see that first one is "public information", more or less.
Would these businesses pay 2x? 5x? 10x? What is their breaking point? I'm sure xAI/OpenAI/whoever will find it and charge 0.9x that (eventually). Just look at telecoms / internet access and their rubbish "network congestion" claims to keep raising prices.
If even one of these had pledge that all profit goes to end world hunger, cancer research, etc, I could possibly see it - but they haven't. They're all after finding a way to be the biggest, richest asshole possible with the ability to crush anyone in their way..
If a hundred people see the same event, will they all respond the same?
From Wikipedia: In 2023, Chiang was named one of Time's 100 most influential people in AI.
Sure, it's the best we have online, but that does not make "the internet" the sum of all human experience. To reduce all of humanity down to the text on the internet is reducing us to the level of machines to fit the requirement of what a machine can process / simulate.
I was bright-eyed and excited about tech once. Like back in 1982 when I got my first home computer and thought CPUs were part magic. Now I know how machines work from the transistor level up to neural nets. There's nothing magical about it. And no consciousness.
Having seen the mockery that the finance-bros have made of "pure tech" (i.e. Jobs instead of Woz, Ellison instead of Joy, etc) and all the enshittification just for pure $$$, I'm leery of ANYTHING ANY tech company tells me anymore.
Now, do I believe that possibly "consciousness" is some kind of state of a super-circuit (our brains)? Sure. Can we emulate that on a computer? We can't even emulate a pebble on a computer (not simulate, emulate). We can SIMULATE what we THINK brains are, but we can't emulate a real one. Not even close, not for many decades.