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As a user of paid LastPass and many other SaaS products, for me part of the value proposition is that I’m benefiting from the QA provided by free users. I expect bugs to be fixed quickly even if I don’t personally make a bug report. I’m especially unlikely to make a report if I already saw other people publicly complaining about the bug. Since most users don’t report bugs, software companies need to behave as though bugs are more common than reported.

Life is so good that we are re-using brain structures evolved to avoid being eaten by lions to complain about buggy software.

Personally I’m not “ok” with it, but I don’t think it’s much different than many other things that get reported about public figures. So many stories have been written about folks’ sexuality in gossip rags over the years. The reaction in this particular case was bizarre.

There are a bunch of underemployed lawyers. I think the supply constraint is really about the number of people who can do the job well (aptitude+knowledge).