1. When I've a Tesla problem, they simply don't respond. They don't answer emails. They don't answer the phone. They don't return calls. It's literally impossible to remedy a problem. It took 6 months of unbelievable frustration to resolve an obviously incorrect lease issue ("You owe X.", "No, I already paid. Here are the receipts."). This same issue with a BMW, Porsche, or Lexus is resolved in 2 minutes in a normal model.
2. The franchise model - at a maco level - keeps more money locally. I like money staying local, seeing kids sports teams sponsored by Bob's Ford, and generally support anything that promotes a broader distribution of wealth. The extraction of wealth out of a community and simply concentrated up to the already mega-wealthy disturbing. This is Standard Oil putting local gas stations out of business by price dumping, only to later swoop in unchallenged.