362 karma · joined February 5, 2024
Big company incompetence exists because, paradoxically, it's more profitable.
The solution is making it less profitable, or better yet treating the business like you'd treat a human. Put a derogatory report on their credit and make sure they can't get any kind of credit (often even including pre-paid rent) for 7 years....
Hah. Your card company will accept the dispute, Hertz will provide them with the rental contract you signed and say "he agreed to pay it!", and your card company will close the dispute without ever even following up with you.
> But in this case, the article makes it clear that the people were able to get the charges reversed by talking to Hertz. It wasn't necessarily convenient, but the funds were returned when a human saw the mistake.
Actually the article makes it clear that they had to go round and round in circles with bot-like support reps who probably haven't ever seen a Tesla in whatever slum they can afford.
> If you entered into an agreement with someone to do business and then accidentally charged them the wrong amount, you would not go to jail.
It's not accidental when you keep doing it until the news gets involved. BTW, how can they even charge a fuel fee without a human being involved to... you know... fuel it? Shouldn't that human have noticed that there was no gas tank? Hmm... Almost like it wasn't accidental.
That would of course require them to strive to provide the best product or service they can rather than towards maximizing their profit, though.
We also have this in the US, actually we have many (state attorney generals, federal FTC and CFPB, and so on). Unfortunately (similar to our cops with crime), they're only going to bother to do anything if a company is blatantly screwing over somewhere between hundreds and thousands of people, or if the person complaining is a wealthy political donor or otherwise a friend of an elected official.
Unlike the current system which relies on companies to be perfect and never try to abuse the system.
Of course, companies abusing the system happens far, far more often and at far, far larger scales than people abusing the system.
I'd be pretty weirded out by constant camera and CV monitoring too
> Are you OK with a cab company monitoring its cars via GPS? Or a trucking company monitoring its loads via tracker?
Those are (a) not monitoring a person and (b) much more coarse than "what shelf is this person standing in front of". They tell the company that the cab driver parked, not that the cab driver took exactly 3 minutes and 33 seconds in the restroom.
I suppose my biggest concern with it is that it's measuring the wrong thing. If someone's doing as much as their coworkers even though they leaned on a shelf for 5 minutes yesterday, is that really a problem?
By comparison monitoring a car with GPS has legitimate purposes that actually advance the interests of the business.
The separators (especially with that order) are not.
2nd paragraph of GP's link.
> Abruzzo’s memo cites things like wearable devices for warehouse workers
6th paragraph of OP article.
I don't think the commenter meant literal ankle bracelets. But I think that's a bit pointless. I don't think it's okay whether it is a literal ankle bracelet, or some BLE tag in their badge. Do you think some option is okay?
Anyway containers go quite a bit further than just static linking, most people aren't out there linking all the binaries that their shell script uses together?
That's why labor law generally has the concept of "reasonable accommodations" and core parts of the job. I don't think anyone is seriously saying that every disabled person can do any job.
Yet I've worked 4 different call center jobs and had absolutely no issue talking to people on the phone there. (Probably largely because the "small-talk" in such a scenario is absolutely rote and mundane...)
Fast-forward to my current job (IT) and I hate answering the phone (or joining a meeting) again.
Does it? Suddenly instead of just backing up the whole database you have to do delta backups which can make it quite a bit more difficult...