We have every right to choose who we do or don't do business with. We are a private company and are protected as such. If you need more time to move away, reach out.
Tax dollars fund that very government whether directly or indirectly. If you have a property this is anti regime or to that effect. We will consider white listng you.
We've never focused any of our business in China with intention. I didn't want our company to acquise and sell it's soul to do business there so we purposely avoided it all these years. We may have some customers there but not very many that I am aware of.
If we were virtue signaling we wouldn't willingly be giving up a not non significant part of our business. This hurts us financially but it's the right thing to do, at least for us.
Your leader/country is already killing innocent civilians/ukranians. They are putting it all on the line with their lives. They didn't ask for this yet they are dying for it. Change needs to come and the only way it can is for the Russian population to put it on the line as well.
Sure but I don't want our company to be a factor in that contribution. I'm sure there are plenty of others out there willing to take the money and provide these services. If there are anti-government non profits out there, We'll consider keeping those up with us if you'd still want anything to do with us.
If you are no longer based in Russia and not doing business there, we'll consider that as well.
We haven't blocked the domains, we are asking people to move. There are plenty of other choices out there when it comes to infrastructure services so this isn't "deplatforming". I sympathize with people that are not pro regime but ultimately even those tax dollars they may generate go to the regime. We have people on the ground in Ukraine being bombarded now non stop. I cannot with good conscience continue to support the Russian regime in any way, shape or form. People that are getting angry need to point that at the cause, their own government. If more grace time is necessary for some to move, we will provide it. Free speech is one thing but this decision is more about a government that is committing war crimes against innocent people that we want nothing to do with.
Is it not enough that Facebook and Zuck tread all over their customers privacy on their own platform? Now they want other companies to do it for them with their own customers as well.
This is just another attack on privacy and due process in order to strong arm companies that have services like WhoisGuard which is intended to protect millions of customer’s privacy.
Is it not enough that Facebook and Zuck tread all over their customers privacy on their own platform? Now they want other companies to do it for them with their own customers as well.
This is just another attack on privacy and due process in order to strong arm companies that have services like WhoisGuard which is intended to protect millions of customer’s privacy.
From our side, we do not, nor have we ever monitored and registered our customer's domain searches. The easiest way to test this is to try and replicate it. I've seen similar complaints pop up from time to time and I've even offered a US 50k reward to anyone that would like to try to prove that we are involved in this in any way. Our customers are our business and we are not here to try to take advantage of them or their ideas. That being said, our domain search is absolutely safe.
Thank you and I'm sorry to hear that you left us. Please do try and check back with us at some point. I believe you'll see a difference in our approach to how we do things and the decisions we make going forward.
While we still have some gaps around GDPR we have active workstreams to close them. We've also rolled out free privacy protection to all of our customers, not just those in the EU. I can also say that we've always been extremely careful with sharing any customer data with third parties even before GDPR came into the conversation. Customer privacy is not something I believe should ever be compromised on. While we've made some dumb decisions, I can assure you it was always well intended. Even our previous lack of speed to fixes was due to us making a conscious decision to go back and rebuild our entire infrastructure and code base so that we can be more flexible and agile in the future. It was a hard sacrifice to make and it affected our customers negatively but I believe it will lead to a better future with what we'll be able to deliver to our customers in terms of effectively and seamlessly solving their problems. Hopefully you'll come back some time in the future and you can judge us by our actions and what we are building and delivering and not just my words.
No excuses, you're right, we made a bad decision then and losing customers like you was the consequence of that. I apologize for that and any other negative experiences you may have had with us due to this.
Hello Fej, to be honest, we signed an exclusive contract with Comodo before Let's Encrypt even existed. The length of that contract is ten years. It's put us in a tough situation as far as what we can offer out of the box to our customers. While our customers can still install LE on our hosting services on their own, we can't actively do this for them. The only other option here is to break that contract which will cost us millions of dollars and it's something that I continue to consider.
Thank you, I need to explicitly call out our/my shortcomings if we want to improve as a company going forward. We are making big changes to the way we are doing things and a commitment to full transparency and having open and honest conversations with our customers are the biggest of those.
Thanks for the feedback I appreciate it and I am very sorry to hear about your experience. While I can't go back and change what happened, I want to let you know we recognize the mistakes we've made and I can assure you we are committed to learn from them going forward. I hope one day you'll make it back.
Your logic is absolutely ridiculous but I'll try to play along. Go here http://www.registrarowl.com/report_registrar_total_domains.p... and tell me again who our competition is. I don't see any of the companies you listed there. Even if they may be fine companies that's not who or what we are aiming for and that is our choice as a business. It's like asking Coca Cola or Pepsi to list Jarritos soda as their competition just because it exists. We are a global company with offices in the US, Berlin, Porto, Kharkiv, India and more to come. We service customers from all over the world 24/7. If you have a problem with that fine, but I won't apologize for serving a global market efficiently nor will I apologize for being globally focused.
Completely agree but publishing accurate Whois information is an ICANN requirement for all registrars and not some gimmick set up by registrars to profit from their customers. If we failed to do this we would lose our accredidation. Whoisguard was set up to replace customer info but when we do that we are also exposed to all the legal issues that come with the territory which costs quite a bit to defend. We spend millions of dollars per year safeguarding user information and not simply turning off whoisguard without a proper legal order.