27fingies

Sure but not all of the money customers pay goes into expenses. Some of that is profit! So if workers stay because they make more money now that customers are voluntarily paying 20% more, you dont have to keep raising your wages. And wouldnt you believe it more of that customer money turns into profit!

my hypothesis not backed by data is that this is Square (and other pos provisers) and their salespeople convincing store & restaurant management they can pay workers less by putting a giant tip screen in front of customers. Of course Square gets a cut of that tip :)))