Hacker News Reader

Comment by kolev | Hacker News Reader

I'm happy with OpsGenie [0] - not so expensive, fully-featured, and now - safer compared to the overpriced PagerDuty. OpsGenie first implemented push notifications while PagerDuty was relying on people not knowing the competitive landscape and had a web-based Android app with SMS for years. OpsGenie innovates now and PagerDuty follows. Research and don't go with the flow!

[0] http://opsgenie.com/

View on HN

I love OpsGenie too, but this isn't really the best place for that discussion. Maybe you should write up your positive experiences with OpsGenie as a blog post and submit it to HN; particularly in the context of how to set up a notification system for ops, rotation, etc.

I will, but what's interesting is that I keep getting bugged by PagerDuty sales people and today, just before I read this, I got an email with their "improved" pricing and "improved" service! Had to vent out, sorry!

My problem with OpsGenie is yet another company monitoring critical infrastructure, often for customers using AWS, which is itself built on AWS. Sigh.

All of these services seem to take the same approach: AWS US-East, maybe use two availability zones, call it a day.

PagerDuty had to learn this lesson the hard way (circa 2012), as they were entirely in US-East during the catastrophic AWS outage in June. They proceeded to go offline along with a lot of their customers, who subsequently were not alerted.

Multiple region redundancy is not trivial, but it would certainly be a little higher up on my to-do list if it was basically the entire value proposition of my service. I was a little suspicious of PagerDuty's operational chops before, but now I simply don't trust them.

They are multi-region: https://support.pagerduty.com/hc/en-us/articles/202830570-Wh...

They are now; as I mentioned, they had to learn that lesson the hard way in 2012.

Just because you're stuck with PagerDuty and has not say to change vendors, it doesn't mean you have to downvote me!

Reply on news.ycombinator.com