This explains a lot. I've been a (large) customer of compose.io for several years, and since the rename to compose support of our MongoDB clusters has really gone downhill. They recently pulled much of the monitoring that was available to us via MMS, they disabled New Relic monitoring for several months with no explanation, and support has been awful for what we're paying - 13 hours for a first response on a CAT-1 issue, due apparently to a corporate outing that took their entire support staff out of the office.