Not sure how Sunlight and EFF spending staff time on something validates or dis-validates a market.
> They're not the customer, and to treat them that way is a great way to ensure that Congress is never made uncomfortable. It doesn't matter how many staff complain to the CMF about it.
Let's be real: An 85% incumbency rate takes care of that. The reality is: Nobody is going to lose their office because they didn't reply to messages from Democracy.io. Moreover, no congressional _staffer_ is ever going to lose their job taking these messages and throwing them in the trash. There's not going to be some sweeping revolution in Congress because Congress wasn't representative enough.
The fact is that Congress' approval rating is 15% and their incumbency rate is greater than 85%. People already believe that their Congress doesn't listen to them, they also really don't like Congress and, it seems to me, are pretty much fine with that situation, at least electorally. The "This will make Congress uncomfortable" idea is one that's stale and old.
You can call this elitist or patriarchal. But my suggestion is that the EFF and Sunlight do exactly what you are doing at 18F (which I suggested to you 2 years before you took the job, scoffed at, and as I recall were quite argumentative about it. So...): go on the inside and work on problems from there, because if you're connecting firehoses to drinking straws, you're doing more harm than good.
Finally if you want to make it so Congress is well represented by its constituents, make it as easy and delightful to hear from your constituents as it is from a lobbyist. Until then, the lobbyists will always win.