Who in their right mind would go to philosophers to get an understanding on how the human brain works at a physical level? Why not go to your priest instead? Same level of understanding.
In this case that might mean (a) providing enough information to explain why escalating the question is necessary to the discussion, as opposed to a closet insult, and (b) using impersonal language. For example, you already changed your wording from "do you know what science is" to "what is science". That's a big difference.