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Classic case of lowering expectations so much that even fulfilling the basic needs seems like a fantastic experience.

I can understand taking a pot-shot at lowered expectations. I can even buy an argument that re-submission shouldn't require a re-queue.

But the phone call is still laudable service. (assuming the client wasn't someone 'important')

I'm a nobody in AppStore land and I live outside the US

A few months ago I received a personal phone call from Apple just to remind me that my annual dev fee was up for renewal soon.