The difference between a corporation and startup
Corporation: 90 % of time talking about the problem, 10 % working on it. Small Business: 10 % talking about it, 90 % working on it.
Meanwhile, startups have a lifetime generally of "until they get bought out", and hence are apt to start and shutdown products with little to no warning, provide a minimal amount of long-term support or assurance, and with minimal or basic customer service. Sure, they operate with a lot less overhead, but they provide a much less reliable product.