Just like most of the best practices here haven't been tied to success, it's also true that helping people going through a hard time hasn't been tied to failure.
The right thing to do is really obvious here. Help them.
I test as ENTP at work and INTJ at home just because success at work requires a different mindset. I don't like it, but that's how it is.
No arguing with that.
In the long run, we can hopefully select against business practices that have these kinds of human costs.
Also, ENTP & INTJ all that stuff is proven to be bunk with no statistical evidence that it predicts anything.
I'm also required to represent my company's interest instead of lending a sympathetic ear to a friend. Don't get me wrong: I'm honest and fair, but some avenues are simply closed in an employee / employer relationship.
I just told a guy today that he flunked an interview because he failed to convince the ED he interviewed with that he (the interviewee) would adequately represent his area on a P1 production support bridge.
I could have sugar-coated it and said "Ah, man, yeah that was unfair because I've seen you succeed in exactly that situation" but instead I coached him on how to present himself better and (hopefully) pass the interview next time.
It wasn't pleasant telling him what I had to tell him, but it was necessary.