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They ask for both the weight and the dimensions of your package so that they can calculate the billable weight for you when you purchase a shipping label. You're not asked to calculate it on your own. I don't know what went wrong with your shipment. http://i.imgur.com/32R1nF6.png

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Hm, that form is perfectly fine. I wonder if it changed (the problem I had was about a year ago) or whether it was a different site I used (e.g. a UK site) or something. I was definitely only asked for dimensional weight.

Thanks for looking into it.

Edit: have just checked the UPS site myself and they have a much nicer quote interface than I remember, including dimensions and weight.

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