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I too run a small company and am a Zenefits customer. We've now done ~15 payroll runs with Zenefits and only 3 have worked without my manual intervention to fix a problem at the last minute. I don't think this will be the only lawsuit in their future.

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Having used both ADP and Peak Payroll at our company in the past we have experienced a lot of manual intervention at both. Usually things get ironed out until some/any out of the ordinary change causes problems that end up taking a payroll or two to correct. Basically I'm saying that all payroll providers seem to have these problems.

We're back on ADP after our company was bought as that is what the parent company uses.

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