The Inside Story of How the iPhone Crippled BlackBerry
wsj.com
wsj.com
To quote some of the excerpts
"RIM's chiefs didn't give much additional thought to Apple's iPhone for months."
"It wasn't a threat to RIM's core business," says Mr. Lazaridis's top lieutenant, Larry Conlee.
"It wasn't secure. It had rapid battery drain and a lousy [digital] keyboard."