There are many kinds of injuries (not just puncture or spinal injuries) that get much worse if treated by someone with no medical experience. The article said his leg was crushed but lifting the bus "looked like the most reasonable action to take". One of the possible consequences of a suddenly released crush injury is kidney failure caused by crush syndrome: https://en.wikipedia.org/wiki/Crush_syndrome
Like all of the people involved in this story, I'm not a medical expert, so I don't know for sure whether these people helped or harmed the situation. However, I think it would be responsible journalism to ask a medical doctor whether the crowd did the right thing before hailing them as heroes and encouraging others to do the same.