Hey Kylnew, I am the author of that post. Just wanted to say that i've had a phone call from Stripe 5 mins ago and this has been resolved. Not sure if you want to keep this post up or not.
The really sad thing is that I'd be more upset at Stripe if every other business you deal with starting an internet company didn't do the same thing over and over again. Never mind the ease of integration, are there any payment processing companies out there who make it easy speak to a human being in possession of common sense and the ability to make decisions if there is a dispute regarding your account, without having to get famous first?
Fortunately for the guys involved, when they post something and it goes somewhat public then suddenly all companies are so eager to solve your problems.
So what about us underdogs that really don't have anything remotely famous enough to get their attention? We are screwed basically.
This really speaks loudly about Stripe that they kept sending canned responses until the threat of public shaming was looming over their heads. Then they suddenly are swift to solve the issue? even with a phone call?
Not cool.