Interesting! Similar sort of case happened to me at Apple App store in March 2011. I just bought my first macbook with eagerness to learn iOS programming. I had around $3 in a virtual debit card. That time you would have to buy Xcode for $5. After activating my iTunes account, and payment system verification with that card, I thought to give it a try by pressing buy button. And then it worked! The Xcode4 was downloaded from app store. I couldn't believe that! Just to find out if it was mistaken, I press "buy" on another two apps totaling around $10 in bill. And all those apps were working. So, I emailed apple support regarding that situation. After 4/5 emails back and forth, they understood what I was trying to say. A guy from the support thanked me and said that he would submit that complaint to the respective division.
None of the corporate IT systems is immune to vulnerability. And the best way to resolve issues is by leaving bureaucracy, accepting the fact "to err is human", and appreciating good intentions.