Unsurprisingly, the difference in education was enormous. It's not too large a logical jump to say that some of the existing unskilled jobs were waiting for automated replacement.
Well, that's one of two options I'm pondering. The other is that the economy's split into a very literate, "wired", and economically-stable educated class, and a second "unwired" and economically-unstable class. I don't want to say illiterate as much as doesn't-read-terribly-much: television news, product information from salespeople, etc. People who phone or walk in for customer service, use cash and other forms of nonelectronic payment, shop nearly exclusively at brick-and-mortar stores, etc. Essentially, an entire, nearly-closed economy of people who both want human interaction for business and work as the human actors for the businesses that hire them. If we look at the economy through this dichotomy, it appears only one of the two fell.