>These professors will knock on a dorm room door if one of their students has missed several classes and is in jeopardy of being on academic probation (this may or may not have been someone who looked remarkably like me). These professors are on the hospital floor for 8-hour clinicals with a cohort of 19-year-old Nursing majors. They help find translators for a Bosnian student’s parents (who don’t speak English) to open up a bank account in town. They sit through interminable afternoon meetings and then teach a three-hour Social Work seminar two nights a week. These professors go to their student’s graduation parties, they get thank-you cards from grateful students (and relieved parents*), they go to former students’ weddings, they are invited to law school commencements for former advisees.

It's good that, you, the author do that. It sounds like you're the sort of professor that the article wants to see. But let's not pretend the majority do this, especially at R1/R2 universities, or the article was specifically saying you were failing your students.