Keurig CEO Blames Coffee Pod DRM for Falling Sales
techcrunch.com
techcrunch.com
TL;DR: Twitter was an open ecosystem with lots of partners and a thriving developer environment. They chose to stop all of that, end their developer relations, and ensure that Twitter Inc was the only way that anyone could Twitter. Now, that closed-off-ecosystem is making growth difficult.
In my experience (and that goes back to the time when Lotus 1-2-3 decided to stop requiring you put the Lotus install disk in the "A" drive before it would run) copy restrictions on non-entertainment products becomes a liability in the presence of alternative solutions.
Of course the last bit is important, people need an alternative. And generally copy protection helps to empower the creation of an alternative which is kind of a good thing in a way.
In the meantime, look for Compostable K-Cups. They're a solution to this problem, which hasn't been marketed enough for you to be aware of it.
---Quote:
Coffee companies are well aware of the problem. The second brewing system Keurig introduced, the Vue system, tried to address the issue of recyclability in what the company called "an incremental step on our environmental journey." The system doesn't work with the original K-Cup packs, which are made from number seven plastic, a blended plastic that's nearly impossible to recycle. Instead, the Vue capsules use a plastic cup made from polypropylene, number five plastic, and users can peel the foil lid and filter away from the cup.
The cups are then recyclable — in theory. The problem is the cups are too small to be captured in most recycling facilities where machinery separates objects by size and density, said Mark Oldfield, assistant director of public affairs for California's Department of Resources Recycling and Recovery. Most facilities filter out items under two-inches in diameter. In any case, number five plastic is rarely recycled in California, Oldfield said. "It's very difficult to deal with something like that," he added. "It's something where convenience is trumping our typical mantra of reducing and recycling."
They are all analogous. They're all conveniences that use disposable containers. And no-one is calling people a holes for eating Hungry Man.
Introducing waste for activities that happen as frequently as coffee drinking is why it's different.
I replied to worklogin's comment about lambasting the waste aspect as being self-righteous. I know the article is about DRM but we're having a tangential discussion about the waste...
I really can't understand why offices use keurig.
The coffee maker has one brew position and two extra hot plates. At any given time there are three carafes sitting on the hotplates, about 1/2 full. And they've been sitting there for a couple hours. When I want a cup of coffee, I smell the existing ones, toss whichever one is the most burnt, and brew a whole pot. Then I pour my one cup. Maybe one other person will have a cup and the rest gets tossed when someone else has to make room for their choice.
I'm not saying I'd prefer a Keurig—I prefer drip-brewed to that—but I understand why an office would like to have one. Not having to wait for an entire pot to brew would be nice.
You could even argue that there's less waste in espresso-style…people make a single drink at a time, and generally drink it. With large carafes of drip coffee, a lot gets thrown away because sitting too long on a hot plate causes it to taste burnt.
It eliminates the interpersonal drama that can waste crazy amounts of time in an office. If there's a large central carafe of coffee, it can lead to:
people fighting over what brand/roast/strength to make
people fighting over a freeloader not refilling it
people fighting over who cleans it and how often
etc.
(I know that sounds crazy, but I've seen it)
With the pods, everyone can get their own coffee/tea/whatever in a little independant transaction, no drama. To the company there might be a slight increase in cost (but still almost nothing) and increase in waste (do most companies care?), but their employees are happier, so it's an easy trade off.
Edit: I'm not saying I support the use of these pods in offices, just giving some of the reasoning companies have embraced them in some places.
It's like a company forcing me to use mayo sachets at home, rather than buying a bottle, because it makes them more money. That's not convenience, that's profiteering at the expense of the environment and the consumer.
http://www.eastbayexpress.com/oakland/waste-the-dark-side-of...
And actually, I do think that people who consume heavily packaged foods all the time are being needlessly wasteful and should feel bad about it. Do you not see the fallacy in your argument, of replying to a complaint about people who generate this sort of waste on a regular basis with questions about whether the other poster ever does anything wasteful? Of course s/he does, we all do. But there's a huge difference between occasional and systematic inefficiency.
---
"People didn't think too much about that back then," he said, pausing a bit before he went on, "I feel kind of guilty. The world's changed in fifteen years." He told me he's proud he created something that's so well loved, but "hindsight's 20/20," he said. "I wouldn't do it now."
---
He also says right before that that he didn't think about the waste issue at all, but I'm pretty doubtful. Engineers are taught to design for consumable/disposable parts and planned obsolescence, or at least to take them into consideration and compare them to material cost. These sorts of things can be a determining factor of whether a product can even come into existence or not. If he didn't know what he was doing, somebody working with him certainly did and pushed for it.
And yes I get take-out, etc...which is usually not recyclable. Atleast with this 'solution', it is one more instance where I can be active about limiting my trash.
Even people who take time to consider the possibility of attempting to spend ethically are faced with the discouraging reality that 1) they'll still end up accidentally spending a lot of money with unethical companies, since even with a great investment of time their information will only be slightly better than someone who takes no notice of these things, and 2) it will have no effect anyway unless a bunch of other people do it too, meaning tons of lost time and likely a great deal of lost money to accomplish nothing at all. Even with a publicity effort for an organized boycott (more time, more money, spent by someone) you're still just hoping that enough people will make bad individual decisions so that the decisions become good ones (i.e. they do more than just harming the people making them).
Most people don't even get that far. With everything else going on, "think seriously about how to spend in such a way as to maybe (but probably not) affect corporate behavior so that it becomes more ethical" drops down the priority list... and down... and right off the bottom. Doesn't mean their spending reflects actual support for corporate douchbaggery, though.
The passion of their customers to not put up with bullshit?
Yeah, they definitely underestimated that.
[1] http://money.cnn.com/2015/05/06/investing/keurig-green-mount...
My folks manage to get by with one of those machines where you put the grounds in a basket, fill the water reservoir, put your mug under the spout and push the button. The machine is cheap, it looks like it's about the same amount of work to use as the Keurig machine and you get biodegradable paper + grounds afterwards instead of a plastic cup. And you can put in however much of whatever kind of coffee you want.
No. But they are fairly well-designed, and the small convenience of not having to portion out your coffee yourself seems enough to lead to huge sales.
Personally, I'm a french press kind of person who likes to take his time with his loose-leaf tea.
The traditional machine takes two hands to set up, and 10 minutes to drip.
Hmmm, that's a great standard to test UX against.
But - most people don't want to drink as much coffee at a single sitting as I like to, so small coffee pods sort of make sense for them. Also, it took me many years to find my recipe for a 'perfect' cup of coffee, with the right strength and so on. I'm picky; if I have a 'bad' cup of coffee I'd rather dump it in the trash and make another or even go without than drink it, and buy a pre-made cup of coffee over the counter is often a disappointment (I'm looking at you, Philz coffee). I easily understand why people who find something they like that comes out of a pod want to just stick with it instead of spending years developing their own recipe for the perfect cup.
Yes. Drop the capsule in the machine, press the button, come back a minute later. A noticeable difference in effort when you drink a lot of coffee.
Slightly less convenient than instant granules, but radically better tasting than instant granules. It's generally not quite as good as traditionally-made espresso coffee, but it takes a lot less effort too.
All in all, it's a good benefit for very very little effort. And some capsule manufacturers do at least offer capsule recycling.
Other than that they seem to be sold because of the hype/convenience factor.
I have a Jura Micro 9 [1] (bigger brother to the Micro 1 [2]), and it's literally just the button of a button, even to make a latte. They're both amazing, the closest to what I imagine you'd get if Apple had made espresso machines.
It grinds and steams, has lots of easily-changed adjustments, and the only regular maintenance is emptying the grounds, which it will tell you to do when required, and descaling every year or so. No waste aside from the bag of coffee beans every now and then.
[1] http://www.amazon.com/Jura-Micro-Automatic-Coffee-Center/dp/...
[2] http://www.amazon.com/Jura-13626-Ena-Micro-1/dp/B008RZFQKO
www.theatlantic.com/technology/archive/2015/03/the-abominable-k-cup-coffee-pod-environment-problem/386501/
Another big offender is non-recyclable yogurt cups. Does anyone have figures on those?
You can with a laser printer and toner. Inkjet printers are still hugely profitable though.
>you can't shave without razor blades
You can buy a lifetime's supply of safety razor blades for the price of a modern kit. Razors are still hugely profitable.
The waste doesn't HAVE to be the issue since with reusable cups it's actually a decent option because it only heats a small amount of water, doesn't have a heating pad, has auto shutoff, etc. However, the insistence that people use the (worse for the environment) cups because it's more profitable is the real waste thing. You could make a coffee maker one-hitter that made better-than-average coffee, but the sorts of people who go in for Keurig convenience are not the people who care (so much) about these things.
[nb: I wrote this https://medium.com/message/keurig-didn-t-learn-a-damned-thin... My take is a little different from TCs]