As a long time virgin media customer and a security industry professional, let me put this stupid twitter storm to bed right now. Virgin DO NOT store your passwords for ANY of your routers/email accounts/web services or frankly ANY services you get from them in plaintext AT ALL. This whole story is a storm in a teacup brewed up over the fact that in order to speak to a customer service representative over the phone, you have a pre-agreed password which you provide them at the beginning of your contract and which they ask you to confirm when you speak to them over the phone. This DOESN'T give them access to your email, your pornstash, your hearthstone account or whatever else other crap you might be worried about. Jeez... people there's enough real issues out there to be worried about without blatently getting it wrong on simple shit like this.