What happens when you bring a 22 year old Mac to the Genius bar? | Hacker News Reader

What happens when you bring a 22 year old Mac to the Genius bar?

gizmodo.com

23 pointskeltecp1113 comments

Probably my suspicious nature, but any chance this is a planted viral ?

Perhaps it could be, but if it were a viral I suspect they would try to make Apple's tech support seem particularly impressive. For example, the customer service reps could have figured out the particular problem and helped him order the necessary parts.

In my opinion, this story doesn't seem to make Apple's support appear particularly good or bad.

Virals are getting trickier to figure out, that 'one night stand Danish girl with baby' from a while ago I called immediately and I got nothing but flak for it, that one turned out to be on the money, not having a clear beneficiary does not seem to be a hindrance.

"Virals are getting trickier to figure out"

The basic formula is still the same: every viral video has to be either funny or urgent. It's just that executing is harder because there is more noise. So while it's getting harder to predict which videos will go viral, you can still do a pretty good job of predicting which videos have the potential to do so.

I think he meant that it's harder to figure out if a given video is a deliberate attempt at viral marketing vs. just a video that some guy posted.

Which viral are you talking about here?

http://talkdigital.equancy.com/2009/09/14/danish-government-...

It could be viral for Tekserve (the company they directed him to). I doubt it though.

It seems like Gizmodo's folks shot the video... OTOH, they wouldn't mind if the video got viral and that gave them a couple zillion more pageviews.

I had a ridiculous video of myself that ended up being so good people thought it was viral as well... kind of annoying actually.

You really can't say that without a link ;)

youtube - jeepdiving... sorry.

Now that is customer service! Yet I'm surprised that they just directed him to a store where he could buy parts rather than trying to sell him a new one.

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