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So you're saying that the (few) loaded words have set tone for the whole post? Ok, makes sense.

It's worth noting that they have very serious-looking pricing page (segmented even to personal, business, education and enterprise plans) and I actually had to enter my credit card number and activate a recurring plan before I could get to the juicy features. This stuff sets expectations.

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My point was that I think RescueTime came here expecting feedback from peers, not customers.

As a customer, your feedback was totally appropriate. As a peer, their response was totally appropriate.

I think this misunderstanding is a result of HN's evolving audience, which used to be dominated by YC alums or people who knew YC alums, but is now less cohesive.

That was my expectation, yes. Well said, thanks. :)

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