I see. Thanks for the explanation.
If you don't mind I have a follow-up question -- actually two related ones. The approach you are suggesting is essentially about ethics and epistemology at an individual level. What I wonder is, how, if at all, should it extrapolate to government action? I.e., to what degree should government decisions about aiding people who are at a disadvantage be informed by listening to them versus dispassionate observation and statistics?
I ask because "listening" is inherently hard to "scale" to a national level in a large nation. In a Western liberal democracy the usual answer on how to do this seems to be "voting." In practice besides voting the supposed public voice of any disadvantaged group is also shaped by self-appointed spokesmen for the disadvantaged, typically journalists and academics. Personally, I have little faith in either doing more good than harm.
My second question is, how should it be determined who is considered advantaged and who is considered disadvantaged?