For those that are confused about the value of Slack – It's not just about text chat. It's about comprehensive search and combatting organizational forgetfulness and knowledge drain. If we put it on Slack, it's archived "forever" and a team member a few years from now can start with a Slack search before re-inventing the wheel.

This is especially evident with the integrations. If just the relevant slice of data is fed into Slack, it's easier to digest than running a full report in another tool. And it's now part of the corporate history. So finding patterns of endemic problems becomes much easier.