It's an interesting issue and it's sad to see that desktop Linux has so much trouble providing a stable user experience.
My enthusiasm deteriorated very quickly upon discovering that the wireless did not work out of the box which immediately negated the main reason for my purchase.
I am someone who writes code for a living (and for fun) and I found the experience disappointing and frustrating. Imagine how your average non-technical consumer would feel.
I suggest one would have to willfully ignore massive amounts of evidence over the past many, many years if you really thought he was alone with this sentiment and were genuinely surprised to see someone feels this way.