Used to say? How long ago was that?
Ubuntu and many other distros are incredibly easy and effortless to use. I know devs using apple products who spend more time mucking about with brew and other tools trying to accomplish things that are very easy to do on the most popular linux distros.
My point is that Ubuntu is complex [as is Windows] and when something doesn't run quite right, the right answer is usually hard to find and hard to recognize because it will be embedded in a culture of highly technical cross referencing. The tradeoff for going down the rabbit hole is that Linux is really powerful and flexible.
I'm loving me some Xmonad this week, but I had to root around in xkb and xmodmap and write a little haskell and read about out how to switch layout engines in Ubuntu [and then translate that into xfce based Ubuntu Studio]. It's non-trivial and requires reading stuff on the Arch Linux Wiki. Ubuntu isn't really self contained in the way Windows is.
Knowing that information about Ubuntu goes out of date and that changing the search criteria helps: [1] doesn't make Ubuntu less complex [2] prevents it from being as user friendly as Windows for a broad audience.
I don't use Ubuntu.