You'd think. A bit of this sounds self inflicted though, it's easy to hate Comcast. I'm not defending them but in the 8 years I had them it was rock solid, no issues at all, and they actually upped performance a couple times at no cost to me.
Every month or so, my Comcast service goes down for at least 1/2 day at a time, but Comcast is currently my cheapest option. Many local businesses also rely on Comcast and when that happens, you can't pay by card. ATT used to be priced similarly but since they only let you subscribe for U-verse (DSL is no longer available for new customers), the price increased twofold for the same services (6mbps DSL VS 6mbps u-verse)
I wonder whether that was when your neighbors hired attorneys.