Edelson’s Class-Action Privacy Suits Could Make Him Tech’s Least Friended Man
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What he is doing is a good first step, but the whole culture needs to change.
That is a lot of unknowns, each demanding that the consumer is 100% aware or they are responsible for the result. This then leads to apathy, where we care and not care at the same time. A culture that makes people feel that they do not possess the level of skill required to confront daily life is a bad culture, creates depression, and is general bad for society at large.
But I don't have time to understand and manage the confidentiality of my IT; I have no hope. Even when I try to learn about one product's or service's confidentiality, the information available is often vague, incomplete and subject to change at any time (per their license agreements). I have so many products that I have no hope of keeping up.
Users clearly care. The market for privacy-oriented products (e.g., Snapchat), demand for privacy from existing products (recognized and responded to by Facebook and others), and the impact on reputation for companies who violate it (e.g., Uber) all have grown significantly. Surveys of the American public support these observations.
I mean, you're absolutely right about how business people seem to really really hate people who make commodities, even though it's in the buyer's interest to buy things that are sold as commodities (e.g. goods and/or services where switching vendors is easy)
It's a lot like how business people get all hostile when you talk about competing on price. "It's not about the money!" they shout, like overdressed, aging hippies. But it's a transparent lie, and I think largely harmless.
but... yeah, as far as I can tell, the hostility starts and ends at saying mean things (and, you know, not giving you money, but I don't really live in the universe where investors give you money, so likely that is observer bias.)
I think it's just the general kind of hostility you get from co-workers, in most industries when you make them look bad by working harder than they do.
I think reasonable people could debate both of those points. Making either ethical judgements or PR/branding decisions based only on the minimal standards required of you by law is always a dangerous path to tread.
This is only partly for the reason you give, that some people will sue you now. It's also partly because of the other consequences. Some people may sue you later and with more success, possibly after the rules of the game have been changed by subsequent legislation or precedents. Worse, some people may not bother suing you at all and may simply vote with their wallet and/or encourage others to do so, and that is an attack against which a business is given little opportunity to defend itself.
Works for the 10 largest software companies, most of which sell to businesses.
It's time that these companies come up with a revenue model that doesn't involve facilitating the profiling and persecution of individuals by government agencies and private interests such as HR.
I agree that "stealing personal information as a business model" is something we should minimize. But is Edelson going after companies that are abusing personal information, or just any business that collects information, which might mean a payday for him or his clients?
Suppose lady has a conversation with me and deduces that I'm a man whore (happened to me a couple of weeks ago). Should she also be punished?
Or is it merely the act of making deductions with math that should be punished and prohibited? So if I use intuition and heuristics it's fine, but if I mentally apply Bayes rule I should be punished?
If people know you are using information to serve them a better ad, and agree to it, no problem -- if you have not made that clear, or use it for other purposes that they are not aware of, then it is a big problem and should be illegal.
Again, not very different from what most sales people do.
These are not people, which you can have at least some hope will maintain some similar level of behavior across their life, these are companies, which are only constrained by the current leadership and the law. In this respect, leadership changes far too easily for my tastes.
This is scary, especially considering that many of the big technology companies are monopolies over the types of services they provide, and we are forced to use them if we want to succeed in modern life.
Couldn't this also describe dollars (currency), bitcoins, pretty much any social media site, fashion and rules of hygiene (beyond what is merely sanitary)?
Yes LinkedIn is only meaningful because other people say it is. But it's meaningful and there are industries where people simply can not get hired without a LinkedIn profile.
Plenty of things have conditional relevance. Hygiene matters as much as your aspirations to social status. Social media matters only so much as you want to connect with others. Fashion is hard to describe, but I believe it's ultimately meaningful. If you completely ignore fashion it does affect you in certain ways. Note that I'm not just referring to clothes, technology is filled with fads as well.
LinkedIn is bullshit. Bullshit you can and should ignore. I refuse to believe that there are entire industries that, collectively, firms in that industry won't even talk to you without such a profile. You can believe that, or you can believe that its your skills and ability to sell yourself that maintains your hireability.
As for CCs, are you really forced to have one to succeed in the US? According to a Gallop poll, 29% of Americans don't have any CC, though I assume that correlates pretty well with the poor and dispossessed.
You don't have to pay, but good luck getting anything out of the 'neutral' arbitrator.
If it had already been shown to be useless, why would they keep trying to use it?
A company will be able to provide no evidence, which will stand up to even mild scrutiny, that I understood and assented to any language that they claim I did.
For instance, Facebook is going to bring a database row where they have set `agreed_to_terms_xyz` to 1 into evidence? Maybe, but I will either destroy that argument real quick or I will have Facebook's entire codebase brought into evidence and then tear it apart line-by-line.
But unfortunately I think the law is on their side on this one because: almost ever piece of software that I've seen that presents that checkbox refuses to continue with the installation unless it is selected. Therefor, if you have their software installed and are using it, you agreed to their terms or violated their copyright.
I'm not saying I agree with that line of reasoning, I'm just saying that's what I would expect their argument to be. And in court, I think they might unfortunately win with it.
1) You don't have a Constitutional right to have private companies not collect your data. You don't have a Constitutional right to sue those private companies if they use your data in ways you don't like. These may be important things, but they're not in the Constitution.
2) In fact, arbitration clauses are almost always enforceable. Once you check that box and click OK on a contract containing an arbitration clause, it's almost a sure thing that the court is going to enforce it. That's because of the Supreme Court's ultra-rigid interpretation of a law called the Federal Arbitration Act, and it's not going to change anytime soon. You can have a look at http://en.m.wikipedia.org/wiki/AT%26T_Mobility_LLC_v._Concep... for an example of how it works.
Elections have consequences.
2) The clauses are meaningless as the problem is with the lack of provable assent.
2. This is only partially true. Yes, there might be a problem with assent, but it doesn't render the clauses meaningless. As far as I'm aware, so-called "clickwrap" contracts, where you agree to a contract by clicking, suffice to manifest assent in every state. Companies haven't been as successful arguing that they can prove assent based on a tiny "terms of service" link on the bottom of their page that you don't have to click to agree to (sometimes called "browsewrap"), but click-through contracts are pretty much valid. Yes, they're contracts of adhesion with a seemingly unfair power imbalance, but between pro-business judges and the pro-business UCC, this argument doesn't get far.
2. It is meaningless in the context of "you violated our language as pursuant to § 12 paragraph 10 sentence 4 clause 2 subsection c item 15" because their language never even makes into the case due to lack of provable assent. Claiming "clickwrap", "browsewrap", "click-through" or any other jargon doesn't help. You will need to provide the full source of the code that was actually ran and show that the user actually read, understood, and assented to whatever language you claim. This is basically impossible on many fronts: a) most companies don't track events in enough detail b) you'll never be able to prove those events actually happened c) even if you can prove that someone actually checked a box and pushed a button, you still can't prove someone actually read language and agreed to it.
As far as federal court goes, it only applies if the court has jurisdiction to hear your case. The Seventh Amendment tells us that you have the right to a jury if you get to trial (in certain circumstances), but it says nothing about whether the court is allowed to hear your case. Jurisdiction in federal courts is granted by Congressional statute (subject to the limits of Article III), and you only have a right to get into federal court if your case falls under one of these statutes. Otherwise, no federal court, and no Seventh Amendment.
2) I wish this were true, but unfortunately it's not. A contract can be valid even if you never read it and you didn't understand it. What's really important is that they can prove that you made an outward and objective manifestation of your assent to that contract. If the website is set up to require you to agree to terms of service before you create an account, then they prove that. Since you've probably already alleged that you created an account when you filed the lawsuit, you're probably stuck. If you read Judge Easterbrook's opinion in ProCD v. Zeidenberg (https://scholar.google.com/scholar_case?case=118110098054586...), you can get an idea of how that happens. Again, I think it's shitty, but that's how it works today.
2) It may or may not be how it works today, but that is only because I have not made the argument (likewise, no one has asserted that I violated their language).
> If the website is set up to require
If a company wants to take the argument this far, they will have to produce all their code, including the code that was running the day they claim I assented. They will have to prove that it is not possible to use the software without assent of the user to their language.
1) Most companies will not produce their code (and likely won't be able to produce the code that you used) and will fail on their claim.
2) Most companies will not be able to prove that their code requires a user to assent before usage.
3) I can't imagine anything short of video evidence of a user staring at a screen, scrolling through all of their language, then considering their options and making a decision as proof of assent. The claimant just doesn't know what happened. Because, well, they weren't there and took no verifiable record of it.
You may want to reconsider your assertion that it works this way because you haven't made this argument in court. Lots and lots of people have tried to argue that clicking can't form a binding contract, and they lose. Have a look at https://scholar.google.com/scholar?hl=en&q=clickwrap&btnG=&a... for gobs of cases where clickwrap contracts have been held valid and enforceable.
Here's what will happen after you file your lawsuit against the company with an arbitration clause. First, the company you're suing will file a motion to compel arbitration. You'll say "wait a minute, I didn't agree to shit." If you're lucky, the judge lets you do some limited discovery on the issue of whether you agreed. You'll get to take some discovery, but so will they. And what they'll do is take your deposition. That means that you have to show up for them to ask you questions under oath. This isn't in court in front of a jury, but you can't lie, and everything you say is recorded by the stenographer. Here's how that will go:
Q: Mr. Jsprogrammer, have you ever created an account on ZZ website? A: Yes. Q: And what is the username of that account? A: jsprogrammer. Q: When you created that account, did you use ZZ website? A: Yes. Q: I'm handing you now what's been marked for identification as exhibit 1. Do you recognize this? A: Yes. Q: What is it? A: It's the registration screen for ZZ website. Q: And is this how the screen appeared when you created your account? A: I don't know. Probably. Q: Would it be fair to say that it is at least very similar to the page that you saw? A: Yes, that would be fair to say. Q: On the document I handed you, do you see the checkbox next to the words "I agree to the terms of service."? A: Yes. Q: When you created your account, did you select that checkbox on the screen?
Now what do you do? You can say you don't remember. Or you can say yes, because you know you checked it. Or you can say no and commit perjury (not a good idea).
Deposition in hand, they'll amend their motion to compel arbitration. They'll include a sworn declaration from their developer lead, saying that there is literally no way to create an account without agreeing to the terms. They'll attach the terms, with a sworn declaration from the guy who's in charge of updating the terms saying that these were the terms, as they appeared, on the day you created your account. Finally, they'll attach your deposition, where you (if you didn't commit perjury) don't deny that you agreed to the terms.
So now what's the judge going to do? When the company refuses to turn over their source code and you ask the judge to make them turn it over, she is going to ask you why you didn't deny checking the box. You're not really going to have a good answer for that. Then, she's going to come to the natural conclusion: it's because you did check the box. Then the judge will dismiss the case, and you'll go to the arbitrator.
As for the deposition, my answers would be that I have no idea if that screen was similar to any screen I saw on the vendor's site or what buttons I may have pushed (I may see dozens of these screens from multitudes of vendors in a single day) and would ask them if it was the exact same screen I was displayed when I visited their site, how they know, and what evidence they have that it is. I'd then ask them to turn over any evidence that they claim.
As far as your deposition goes, you don't get to ask any questions. It will last all day, all you get to do is answer questions. You get to ask questions when you take depositions, and you can ask all of the questions that you mentioned, but it won't get you far. After all the discovery is done, they're going to have pretty good circumstantial evidence that you checked the checkbox by virtue of signing up for the account, and you're going to have literally no evidence showing that you didn't. This is not going to make the judge believe you.
Look, at the end of the day, here's what you're up against: 1) a strong policy in favor of arbitration agreements (courts use those exact words in their decisions), 2) a judge who wants cases of her docket, 3) big business with limitless lawyering resources who want to make absolutely sure that the arbitration clause will be enforced.
I'm not saying that you can't beat it. It's possible, and sometimes companies do lose on their motions to compel arbitration. But what I am saying is that you will usually lose. This is a really, really bad thing for consumer rights, and it allows businesses to engage in flagrant unlawful and fraudulent activity with no fear that they will ever have to answer for it out of their wallets. The solution to this problem is not to cover your eyes and ears, ignore the doctrine, and insist that you can beat these clauses in court. You can't. The answer is to get Congress to crack down on predatory arbitration clauses so that businesses have to answer for their wrongdoing in courts like the rest of us do. Maybe that's just as lofty a goal, but at least it recognizes that there is a problem, and it needs to be fixed.
The clauses are very difficult to fight in court, and they deprive consumers of rights they don't even know they're giving up. Arbitration effectively allows companies to bilk consumers out of money and then make it so expensive to recover that the consumer (or her lawyer) won't bother. It's legal, and it's constitutional, but damn is it shitty.
Not every firm wants to specialize in this though, and a specialized firm would provide a lot of value. I imagine some exist, but obviously they either aren't very popular, aren't very good, or are ignored.
I think, if they knew, most people wouldn't be happy with how their private data is being used by tech companies.
Well played.
I guess that means even leeches have their societal uses.
There are better ways to disagree with someone who made a career of fighting for the public interest, even if he might threaten your investments in crapware bundlers or Craigslist spammers.
You may also be interested to learn about Ben Edelman, who famously does similar sort of work.
"Tarted?" Feel the homophobic side of the Force, Sam. As long as "track people as much as you can, under a EULA that gives you all the rights you can imagine" is a business model, Jay Edelson is necessary.
I find no factual basis for your claim that Mr. Altman made a homophobic remark. You are welcome to refile suit on the basis that he perpetuated sexist stereotypes via slut-shaming language.
Right. What do you think Sam meant when he called this man a "sexually promiscuous woman?"