The person kept the receipts. It was systematic behavior.
Lowes, Ikea, Bed Bath and Beyond, they all operate the same way. They'd much rather you buy lots of stuff and return some of it, then buy a few things.
She told me stories like someone coming in with a 3 year old, completely ripped shower curtain and getting a refund.
So to be honest, I'd have no problem believing that they'd refund cash old flowers at the end of the year.