I know a woman who works selling advert time for Comcast. She showed me what she described as a very special "just fix my problem and don't bullshit me about it" card that she had.

She told me she gets two of these cards a year to hand out when she's trying to sell someone advertising time but that client isn't buying because they're upset about some problem they have with their personal Comcast service. She gives them a card, Comcast then forces themselves to fix the problem, and she can make a sale.

So I asked her why Comcast doesn't treat all their customer's problems this way. She laughed.