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Comment by pearlsteinj | Hacker News Reader

Hey Max, founder here. While we don’t deny that we believe a no interface interface is a delightful way to receive services, we do believe that certain people have use for a immediate technical assistance for everything from SSL installation and word-press tweaks to writing a query for a large data set or quick app debugging

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And what happens if there's a server wipe while installing SSL? How can you accurately recommend improvements to query data in a data set if you don't know the schema/scale?

Magic is fine for a no interface interface since no human interaction is necessary. If a random faceless person on the Internet was touching my technical property, there had better be sufficient assurance of liability in play because there is no element of trust.

> there had better be sufficient assurance of liability in play because there is no element of trust

This is the most powerful counter-point against such a service. The reason why Magic works so well is because your take-out or flowers order being 20 mins late is not the same as losing business data.

That said, I'm not completely against the idea if the outsourcing method is made more transparent and it turns out there are both high levels of quality and liability assurance.

All fair points, at the moment it’s geared towards empowering the usually the non tech savvy who right now have to beg their friends or break the bank for small things. We’re definitely working on ways to mitigate the risk for the recipient of the assistance. We vet all of the coders, make sure they know what they're doing, and only assign them jobs within their ability.

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