Slack Is Quietly, Unintentionally Killing IRC
thenextweb.com
thenextweb.com
Slack has nifty features like integration with tools, and inline gifs, etc. But the really nice thing is that it feels a little more human. Everyone knows that IRC turns people into jerks. Slack won't completely prevent that, but it does help to promote the feeling of community. It's made for teams, so it's kind of designed around it.
But the core feature is not good. The chat window is awful, with huge amounts of whitespace between comments and overlarge profile icons. Low information density, one of the lowest I've seen for a chat program. Switching to a compact view improved things, but only a little - but now all the comments start at different points depending on the length of a user's name, making it irritating to follow a conversation as each chat line is not locked to a given position. We found that despite its other shortcomings, we had better quality communication on Hipchat than Slack.
I did notice on their site that they're not marketing to existing chat users. They have video testimonials from people who've never used chat before - what they're lionising in those videos is actually "having chat functionality", not "having Slack in particular". If you're not used to chat, I can see that the above problems wouldn't stand out.
Certainly they above criticisms aren't fundamental flaws, and they can be fixed with some layout design. I did try a couple of user layouts that fixed the craziness, but they had their own problems.
Oh, OK, never heard of you. Get in the line behind ICQ, MSN Messenger, AIM, Gtalk, Lync, Facebook/What's App and of course Skype. Get your HipChat bro with you.
I consider this a feature.
There are no real statistics offered up in this article to back up the author's claim, just a handful of anecdotes of people switching to Slack.
it's not just non-technical people that care about polish.
Slack seems well-positioned for this, but I'm still somewhat rooting for something more like Matrix ( http://matrix.org/ ), because that's an open protocol.
Matrix (http://matrix.org/) looks pretty good, but I feel that it's trying to fill a niche that isn't there. A simple, open (in terms of channels / rooms), chat protocol that doesn't have a complex barrier to entry would work wonders.
[1] https://kato.im/
Slack has its use-cases. Collaborative chat for non-tech people who either do not want customisation, or cannot be trusted with it, to communicate rapidly from any device and easily integrate with popular filesharing/social media applications in private channels. Sounds great but it's bloody specific when you think about it.
In a way, if you were to slap Microsoft Office apps into it, Slack would be what Office365 should have been. And it may yet prove to be an Office365 killer. but it is not going to displace IRC. As another comment has said, IRC filters users by their ability to actually learn about it, rather like cryptocurrencies--they're not very complicated at entry level but there is an entry hurdle that precludes any old numpty from joining in. IRC has long been a haven for people who want to avoid at least a percentage of the web's numpties.
Slack won't even replace forums because fundamentally a Slack team has no identity, no creative control. I can't see SomethingAwful or Hacker News being replaced by Slack. It's not even just about style/design: HN's arc implementation, and basically any community's solution stack, is part of what makes it a separate entity. Slack is too impersonal, too clinical to make for much of a walled garden as many forums seem to be.
The cited example of WordPress is a good one. For contributors or newcomers, IRC has issues -- especially when it comes to engaging with a channel on mobile devices (lack of push for IRC without a separate relay for that exact purpose is definitely a problem).
My only problem is that I use Slack for work/a few personal groups and HipChat for a few other things. I wish I could somehow fuse the two together for one interface. But hey, I'd rather have 2 apps than deal with IRC all the damn time.
Both Hipchat and Slack support the Jabber protocol, so you could potentially work out something there.
Oh, and if Slack is making IRC redundant, KiwIRC, Mibbit, IRCloud and the rest are making it easily accessible.
grabs pitchfork
There's arguably a case for IRC regardless, e.g. for when you want to be interacting with arbitrary users. Though even there, one might point to WordPress and highlight that they're using Slack for this too.