I thought the whole point of bitcoin was that it was peer-to-peer with no chargebacks or centralized middlemen?
How does the middleman have any ability to investigate or know who to believe?
In another model, more common on the internet, the middleman holds the money from the buyer while the seller ships the goods to the seller. They can't guarantee the buyer does not lie to the middleman, but it changes the incentive structure around fraud. Especially so when the middleman runs or has connections to the marketplace.