Show HN: CoRM – Lightweight Contact Relationship Management with API Access
cormhq.com
cormhq.com
If you don't mind me asking: Assuming you were interested in the service, is this something that would actually put you off, or is it rather a "Meh, I know what they mean but this could have been solved better" moment?
Coming from Germany, we have rather good consumer protection laws, so my general mindset is: "If they don't immediately require a credit card/bank account, I can more or less safely give it a try no matter what." However, I understand that that's not the case everywhere else.
Thanks for the feedback!
Also: what everyone else has said so far. Typos ("unless you tell us differently" is what you mean on the FAQ about deleting data) and localization issues, lack of obvious feature list on landing, etc. - if those weren't issues, I may have not decided to put off looking at your service until later.
But if it does what it says on the tin, good job!
Take your time, maybe the next time you'll look at it there won't be any typos left ;) (At least the wording should be fixed now, thanks for pointing that out.)
Additionally, I was thinking of putting up a demo account so interested customers could try out most everything (probably except for file uploads) without having to sign up – would you use something like that?
* I would add more screenshots
* I would avoid using narrow fonts. It might be personal thing but it's really difficult to read when font is too narrow http://i.imgur.com/c2mqM6o.png (screenshot taken on chrome `v41.0.2272.89 m` on windows )
I'm also not terribly happy with the way the font renders on Windows compared to Mac. I was playing around with letter-spacing on the body text, but everything above 0.5px turned out really ugly. I might have blinders on from seeing it the way it is now much too often in the past few weeks, though. Maybe switching to something along the lines of Proxima Nova might help, I'll have a go at this on my local development in the next few days.
Anyways, thanks a bunch for providing feedback!
Edit: Screenshot from a Mac (Chrome, same version) for comparison: http://i.imgur.com/lqxU5Nj.png
Your "Not Everything is a Sales Pipeline" is the reason I like it and I think that could be a good selling point for you. My dad was recently looking for something for his business and came to this problem that everything out there is heavyweight (Salesforce) or pipeline centered.
He runs a small tourist attraction in a tourist town, and needs something to manage the business relations with they have with hotels, shops, and other attractions. A lightweight tool for a small number of contacts, where communication and events can all be tracked in one spot, but isn't sales oriented. Would love to know if this is a good fit for him.
That said: This was originally planned during my work for another startup where we were in contact with a lot of customers of relatively low lifetime value. As such, we needed a lightweight system to track our interactions with them without any sales overhead – all we needed was to know if/when we already had contacted them and maybe how their mood was. Plus, a bit of oversight over our outbound agents was required, so some basic statistics needed to be collected.
(Also, a lot of our customers came through other channels than direct contact, so we would often have to move contact details from production systems into our CRM, which prompted the inclusion of an API.)
So, I'd say the main use case is if you're in a similar position: You need to keep track of who you've already talked to and what they said, but you're not in need of a real campaign management and don't have a highly structured sales process that needs to be reflected in your CRM. This often applies to smaller startups selling SaaS-Accounts, where most customer contact is of the "are you happy/is everything working?"-variety and large acquisition strategies are prohibitively expensive compared to what a customer brings in (or are simply not relevant).
Thanks for the feedback so far, everybody, it's really appreciated.
It's the first time for me to offer a product on its own apart from the regular Rails consulting/development business, so especially the comments regarding international acceptance are very much welcome. I'll see to offering an internationalized landing page as the next step so as to not put off international audiences.
That said, if you want to experiment a bit more, drop me a line at dk@cormhq.com and I'll expand your free trial for a month or two to get you going without worries.
Also: Interesting how time zones work in this regard. Most comments are from 1-3 hours ago, I had expected the first comments to pop up 4-6 hours ago. Terribly difficult to judge, these things.
Plus, like someone said, more screenshots or a video would be more explanatory
Thanks!