The iPhone is the worst phone in the world
crave.cnet.co.uk
crave.cnet.co.uk
One thing iPhone fanboys can't understand is that the iPhone isn't the best at everything. It's got great internet, multimedia and games (and apps, if you use those), but if you're looking for a phone or messaging devices, other phones will serve you better.
My understanding is that 3G (UMTS/HSDPA) and EDGE/GSM are two different networks running in parallel. If the 3G network is overloaded with iPhones, then older/cheaper phones that only use 2.5G should (in my understanding) work better. This theory could be tested if iPhone owners tried disabling 3G, but I don't know if that's a widely-tested theory.
I don't know if the overloaded 3G network is the entire problem with the iPhone - maybe it's combined with a poor ability to handle an overcrowded network. I can say that I live in Western NY (Rochester) and do not see any of the problems people/articles report. I drop calls maybe once every two weeks, I've only missed calls due to reception problems and have never had problems with missing/failed text messages. (I have had some occasional Visual Voicemail issues, however.)
I have, however, had all those problems when going to conferences in much larger cities, and those conferences have had very high proportions of iPhone users.
It's a tricky problem, because Apple chooses their partner carriers and their reputation is coupled to the carrier's experience. Apple wants to sell as many phones as possible, but that seems to quickly overload the carrier network in many areas and leaves an impression of the device not working well. I wonder if this would be less of a problem if Apple chose to only sell unlocked phones and not partner with carriers, but then the iPhone wouldn't be the success it is today.
It's still frustrating, but it's important to realize that the issues you're having in NYC/SF/etc... are not iPhone issues, but AT&T 3G capacity issues.
The iPhone has already won, give up the 'iPhone sucks' posts already. Or try to use it outside of NY and SF and realize that the call quality actually isn't bad, the reception doesn't suck, and you can make a call whenever you want.
If it was 1997 I'd actually might read an article published on a CNET website, but it's not so I made this superfluous comment instead.