The complete quote:
Binstock: One thing about jazz aficionados is that they take deep pleasure in knowing the history of jazz.
Kay: Yes! Classical music is like that, too. But pop culture holds a disdain for history. Pop culture is all about identity and feeling like you're participating. It has nothing to do with cooperation, the past or the future — it's living in the present. I think the same is true of most people who write code for money. They have no idea where [their culture came from] — and the Internet was done so well that most people think of it as a natural resource like the Pacific Ocean, rather than something that was man-made. When was the last time a technology with a scale like that was so error-free? The Web, in comparison, is a joke. The Web was done by amateurs.
Edit to add some context:
Kay: Go to a blog, go to any Wiki, and find one that's WYSIWYG like Microsoft Word is. Word was done in 1984. HyperCard was 1989. Find me Web pages that are even as good as HyperCard. The Web was done after that, but it was done by people who had no imagination. They were just trying to satisfy an immediate need. There's nothing wrong with that, except that when you have something like the Industrial Revolution squared, you wind up setting de facto standards — in this case, really bad de facto standards. Because what you definitely don't want in a Web browser is any features.