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Comment by x3c | Hacker News Reader

If this happened on renewal, means the customers who explicitly asked for Privacy protection didn't receive that service. Shouldn't Google at least refund all the customers the privacy protection fee because Google failed to provide the service it charged customers for?

EDIT: I understand that bugs are unavoidable but Google should be bearing the cost of its bugs. Google should volunteer the refund of $6 X 300,000 (approx. 1.8M dollars) not including negligence penalty of course.

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I had some domains that fell under this bug. Google has paid my registration on the domains for an additional year, more than the price of the privacy service.

Thus effectively locking you into their service for another year.

"Sorry about the rat feces in your soup, here's a coupon for another free visit."

Isn't that the point of any company who goes out of their way to correct a mistake?

Are you arguing you'd rather not have them attempt to fix the problem?

He's arguing that customers don't have to be satisfied with letting the offending party decide what "making the victim whole" looks like. Which is true.

Well the cost for the user of fixing it is to move to a new address.

So google hasn't even paid 1/100 of 1 % of the true cost.

Well, if rat feces appeared in the soup because rats chewed their way to the kitchen through the wall from neighbour's basement and you like this restaurant for their quality service and food, then I think you'd like to accept such coupon after they fixed up that hole in a wall and dropped rat poison into the cellar.

He is not locked, he can certainly transfer his domain any time.

Why were you using it, BTW?

That's what I was wondering, but I _think_ it sounds like they weren't charged either, past the first year.

> However, due to a software defect in the Google Apps domain renewal system, eNom's unlisted registration service was not extended when your domain was renewed.

I'm not sure if this means they were charged for something they didn't receive, or if they simply weren't charged -- their subscription to the 'unlisted registration service' was not renewed.

This does seem to be a pertinent point, that the OP doesn't really clarify.

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