Definitely not in the long run. But cmikec's latest update here put it in perspective – they had to limit access while this request was being handled because they were getting totally flooded.

Isn't that because he had no credit card attached to his account, and needed one before anything could progress?

In addition to the high demand they're going through, right now, I'd say it's understandable.

The more trained and properly staffed they are, the faster it'll be, I don't think it's representative

Given their explosion in requests around this time, I'm not fazed by it. Try the same request a month from now...if it's the same turnaround time, then I'd be worried that the company can't handle the volume long-term. Which would be a shame, this seems really useful.