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This is crazy, I was just brainstorming about this last week. You're basically layering concierges on top of remote hands. Awesome!

I'm curious to see what you'll do to handle exceptional cases. I live in the boonies and am asking for a philly cheesesteak right now.

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1. Maybe it's just quoted at a ridiculous price

2. They may just be able to say it's not available and still maintain a positive experience for 99.9% of customers.

3. It doesn't seem like they're charging such a large fee that I expect them to do something crazy for me... I expect value in some proportion to my payment. Amex concierge might get the cheesesteak for a customer who spends 6-figures with them but not 4-figures, for example.

So did they deliver?

They offered! They found a "good cheesesteak place" about 30 miles from here (I believe it) and offered to have someone drive it out to me, but cautioned it would be very expensive & asked if I wanted them to get a quote. I declined, not THAT hungry for a cheesesteak tonight, but I'm super happy with the knowledge & result.

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