Startup advice, briefly
blog.samaltman.com
blog.samaltman.com
Most public advice is devoid of context where it originated and unless stated very precisely is wide open to misinterpretation, forming a cargo-cult, or being ignored as too generic. Only a few people in the world can be that precise (I know just two), but adding a relevant story is available to any diligent thinker and it works nearly as well. The best stories are either those that gave rise to the advice, or those where the advice was applied with a visible outcome.
Advice: In B2B be on the lookout for people, organizations, or events which can force the hand of your prospect customers.
Story: There was a company that made e-commerce vulnerability detection/prevention software, but when they tried selling it, they found that IT departments stonewalled the adoption because they didn't want to admit there was a security problem in the first place. After much frustrating direct sales attempts, our protagonists took their software to a payment processor, which has promptly mandated use of software for all e-commerce portals that were their clients. Problem solved.
Now consider first the advice on its own, and then the advice and the story together. Which one actually drives the point home?
the story is better in this case because i can draw my own maxims from it which directly apply to my business.
the downside is the story doesn't fit in a tweet.
1) In general, avoid the kind of stuff that might be in a movie about running a startup—meeting with lawyers and accountants, going to lots of conferences, grabbing coffee with people, sitting in lots of meetings, etc.
then 2) "Don’t underestimate the importance of personal connections"
so make sure you're working and nurturing personal connections but don't do that by grabbing coffee with people or going to conferences. Wait what?!
I'm picking on Sam and that's not really fair because every list of startup advice has these seemingly contradictory bullet points throughout. My advice would be understand whether you're an extrovert or introvert and technically gifted or market understanding gifted. Go work for someone who has that same profile and watch what they do. Then go cofound with someone who is the opposite of your profile (an extroverted market understanding individual if you're an introverted developer) where you know you'll mutually respect each others differences and won't murder each other after 6 months. With the two of you (or 3 possibly) covering those 4 bases you'll build the right product for the market and will build a culture where a broad range of employees feel comfortable and will always have someone to work with investors and customers and someone else making sure you're not taking your eyes off the critical internal stuff.
Work out if you're the Edge or you're Bono and then find your other half. The rest is all gut and while you'll screw some things up you have the building blocks to succeed.
For example:
"Don’t waste your time on stuff that doesn’t matter (i.e. things other than building your product, talking to your users, growing, etc.). "
So "stuff that doesn't matter" is everything but "building your product, talking to your users, growing, etc.?" (What is "etc" for that matter?)
By that token, if interpreted literally, it would mean "stop reading hacker news" or it could mean "don't worry about hiring anyone until you need to hire someone". Or "don't bother with backing up or security aspects". And so on. And we know that isn't what he means, right? Or is he assuming everyone can figure out exactly where the boundaries are?
The truth is everything is a matter of degree and nuance and quite frankly if you are starting out you really don't have the experience to to know how to navigate things with general guidelines.
As anyone knows who knows a great deal about a particular subject knows you often end up having people who ask you questions and start by telling you something they read online. (Happens to Physicians as well). And what they tell doesn't typically apply to their specific circumstances because you can't have a conversation with a blog post.
A nice parallel in finance is Steve Drobny's various books. Their format is anonymous interviews of very successful and well known hedge fund managers, where they explain their thinking through a bunch of events, actions, and analysis of what happened. They are REALLY good.
Though, the underlying difference is that the original phrase implies that everyone is fine to work with until you've eliminated them, whereas I'm saying that I assume no one is good enough until I've cleared them.
Many a startup has been killed by this sort of up-with-people go-getter, who, with a (usually dumb) smile undermines this useful advice:
"Don’t deceive yourself about whether or not your users actually love your product."
"Ignore what the press says about you, especially if it’s complimentary."
IT'S NOT ABOUT NEGATIVITY OR POSITIVITY; IT'S A MATTER OF ACCURATE ASSESSMENT.
I've been introduced to people who I'd instantly hated but a weeks later had become my best mates and I've been introduced to people who I'd loved at first sight (oh, so social, funny and well spoken..) and they turned out to be completely useless.
It often takes time to get to know someone, don't let a first impression be a lasting but judge on the second, third and forth instead. You'd might be missing out.
There are a lot of people I "like" who I wouldn't let within 10 miles of any working or financial endeavour. But great to have a beer with.
I've also noticed that when your priorities shift, so do your likes.
I've seen it happen for less than $1000.
I've thought about this one a lot. Obviously we can't apply these one liners to everything, for example Dropbox and Stripe seemed like plainly obvious good ideas (to me).
You can make them seem like bad ideas in retrospect ("Oh, personal file hosting in the cloud? Been done a million times!") but I think even the traction of Dropbox's first HN post showed it was a good idea.
Is there a better way we can phrase this rule to be closer to an absolute truth?
[0]http://blakemasters.com/post/22866240816/peter-thiels-cs183-...
Dropbox's execution was better, and that's why they got traction from the first post.
And the timing was right, because there was a long term user base change starting around then. In 1998 or even 2003, most people only had one computer or internet device. In 2008, most people had multiple devices, so even if you weren't collaborating with anybody, you need something like Dropbox.
Stripe seemed like a bad idea because payments are probably one of the hardest things for a startup to tackle -- it involves a lot of regulation and fighting fraud and hackers (see all the BitCoin startups which have gone down in flames). People assume that Google or Apple would be better at doing payments. Stripe's execution is also way better. Maybe they have some other secret I don't know about.
The blog post sort of hints at it: do things in an hour, not in a week. But it should be obvious that you just have to be a better programmer, designer, and marketer than anybody else. :) And you have to work really hard, which it says at the end of the post. This advice isn't a shortcut: it's on TOP of simply being good and working hard (which are necessary but not sufficient).
Seeing some of Stripe's recent launches reminds me of Google in 2002. The quality is plainly there, and it is head and shoulders above the vast majority of startups. They are tackling a harder problem and doing it better.
So I think "bad ideas that seem like good ideas" is spot on. But there are multiple reasons things can see like bad ideas: 1) already been tried, 2) too hard, 3) big company will crush you, has more money and connections, 4) will take too long (for non-software startups, e.g. Tesla having to build factories and so forth, ... and many more. So it's "meta-advice", but still very accurate.
EDIT: I will also add that Dropbox seems like a bad idea because it seems like anybody can do it. Lots of experienced programmers say: "Oh it's just copying files. I can write that in a weekend".
It doesn't appear that there's room for great execution. Lots of programmers don't think it's worthy of them, since they are used to syncing files with their own tools. Why would you need to be a great programmer to create Dropbox?
But it turns out it's a lot deeper and harder than people think. I think there are lot of things like this. Any old programmer can do a 50% job. But to solve the whole problem takes a world class founder and team.
And of course the difference is you get $0 for the 50% job, but billions of dollars for the 100% job.
I've read comments talking about Joel Spolsky, saying: "Why should we listen to him; he makes bug tracking software?" Because they think bug tracking software is unworthy.
Joel is also super sharp, and that problem is worthy of him and his team. He knows something you don't know. If you do the math, I think it's clear that Fog Creek was pulling in early-Google-level profit per employee, with bug tracking software.
A problem is only as hard as the person who does it. If you are that great, you should be able to solve a problem with 10x or 100x less people, and reap the corresponding profits.
Remember to ask yourself 4 questions: https://blog.ukigumo.eu/content/images/2015/02/governance-qu...
(sorry for the bad image quality btw)
Obviously this is all very insightful and has been discussed before as these ideas were developed. Nice to have the 20k ft view in one place.
Great tip. So it's easy then. Find an idea that seems like a bad idea but is good. Also, if an idea seems like a good idea... throw it away. It's shit. Find one that seems bad. But is good.
However, I agree with all points except this one:
> In general, avoid the kind of stuff that might be in a movie about running a startup—meeting with lawyers and accountants, going to lots of conferences, grabbing coffee with people, sitting in lots of meetings
In general a successful CEO is 30% of his time networking and 70% working on hiring and leading the team and working on the product the product. Looking out for peers and spending time with them is important because...
- It changes your mindset, from being an employee to a real founder, this takes quite some time and your old employed friends are not the right peers anymore
- You learn a lot, small information exchanged on a conference can help you with fund raising; usually every meeting with a new person has some value, in particular at the beginning of your journey
- Especially lawyers—the good ones—are extremely well connected and sometimes help you with the first introductions
There are some CEOs who are real networking animals and do 100% networking and 0% working on their product, that's for sure not the way and I guess Sam referred to them.
Any pointers for reading material on this?
Where is the line that says you move from "project" to needing to have your legal ducks in a row? All business advice I have ever heard says if you are doing business then you need to have a real business, with associated costs of legal, accounting, insurance, and so on.
It seems very risky to start making $500/mo while risking my house in the event a patent troll decides to sue me. Am I too paranoid on this front?
"Fuck you pay me" covers this [1].
PS: The advice by Sam is great. I'm questioning the medium.
1) someone like sama, president of YC and successful in his own right, shares his experience and everyone starting up is better off for his advice, including whatever subset end up in YC. This is someone people other than himself would call a "thought leader" and we benefit from their perspective.
2) someone like DigitalOcean, years spent creating a vast archive of content for their customers that is going to lure millions of new people searching google etc to their platform. This is like the longterm, aggregate effect of what YC is doing.
3) established companies trying to reach HN cause tons of developers are here and they're hiring. Best case scenario is they teach us something that touches on our own work.
4) someone who turns to HN and hopes to sell us something or hire us or use us for SEO by way of an unrelated blog post they design for us.
There was a recent example - http://blog.desk.pm/viral/ - that turned 50,000 visitors into $1,000. The developer estimates 50,000 ideal customers would generate $25,000 in sales.
If you had to pay for HN traffic it would not be viable for most startups. If you rank #1 on Google for "email etiquette" and you're not selling an email app or an etiquette course ...
Even if you follow all of the above, there is a 90% probability you will still fail. Startup success is still largely dictated by luck.
So, to minimise the impact of luck, you'd need to hit home runs in every other aspect which is unlikely. If your idea is great, but the rest so-so, then luck might seem like a stronger factor, and that's the sort of situation most of us would be in.
After all, running a startup means taking risks, and risks are just another word for stuff that you don't have under control, and which is best described by probability.
More realistic would be 10 ventures where a couple bail, another couple just don't have a professional network, another has a great network but an ugly design or awkward name, and so on.
I disagree. Its not a zero-sum game. Many markets (although certainly not all) are large enough for more than one company to be wildly successful.
Chance favors the prepared mind.
i wrote this because i think it's useful for people thinking about startups for the first time to have an outline of the advice all in one place--the startup class i did last fall is good but long.
these aren't obvious at all before they happen, not just for first-time startup people but everyone.
Based on the original thought "The best startup ideas are the ones that seem like bad ideas but are good ideas."
That one for sure is culled from a list of outsized successes (because they didn't make sense or had a large amount of barriers to success) but doesn't provide balance in the sense that bad ideas are more typically bad ideas. VC's like to hide behind this type of thinking often but they get around it by making bets on many companies whereas the person starting their own company has more of a reason to worry about the downside of a stupid idea.
I don't think for a second that it makes any sense that "best startup ideas are ones that seem like bad ideas but are good ideas".
Facebook wasn't a bad idea
Linkedin wasn't a bad idea
Amazon wasn't a bad idea (selling books to start)
So how do you define "bad idea"?
Is airbnb a bad idea because "who would want to rent out their apartment to strangers"? Or is it a bad idea because "you will never get regulatory clearance" (ditto for Uber).
Facebook was a bad idea because MySpace had already won.
LinkedIn was a mediocre idea b/c it would be very difficult to get enough user adoption to be valuable.
Amazon was a mediocre idea b/c people want to go to a bookstore and look at a book before they buy it (usually). Also, that business has no moat (anyone could sell books online).
You're right though - ideas that seem bad are more typically bad ideas. I still think Twitter is a bad idea. :-P
Really the corollary to this is that all the obviously good ideas are already being executed by huge corporations with massive resources and its very hard to compete when you are severely outgunned.
Also, it seems like it's important to have an understanding of the domain that is somewhat counterintuitive and contradicts the common understanding that people have about it.
Also, be lucky. Your "understanding" might be insanity.
1) The public, reading about the idea doesn't know the full idea or the future plans.
2) The bad idea can allow a pivot into a good idea, once you have money and resources.
3) Impossible to predict the future and what will happen. Twitter is a good example of this (celebrity mention, mainstream media mention, civil uprisings, etc.)
P.S. One thing people should note is the gold here regarding the non-technical side of building a product/starting a business.
Like 'you need to find product market fit'...well how the hell do you do that?
So I started a little blog series where I attempt to go a little deeper: https://medium.com/@matthiaswagner/you-can-t-be-the-muhammad...
Let me know what you think
- I'm probably too blue collar for these airy advice musings... but I really turn my nose up when a business man tells me to "work hard". Never do these manifestos acknowledge the basic truth that all entrepreneurs are escaping professions, trades, and "jobs". Scoff this terse anonymous message away all you like, the entrepreneur redefines work, then audaciously proclaims himself the hardest worker.
Sometimes, inventing something "people want" is the most wildly selfish thing a person can do. The sheepish, holier than thou advice post that admits this will have my ear.
I'm not sure what definition you are using or how "the entrepreneur redefines work", but if you think that 'real' work must include lifting heavy things, then you are selling humanity short.
In the terms of your definition, he's referring to entrepreneurs that are not directing their effort to "achieve a purpose or result" in a disciplined, effective manner. On paper, of course, they all have a purpose or result, but that doesn't mean the entrepreneur is actually working toward it, at least not very hard.
He seems to be expressing the sentiment that many entrepreneurs are of this slacker variety and use entrepreneurship to escape the demands placed on other, "normal" people for their maintenance, not to drive new results or purposes.
Based on my experience there are four scenarios where someone could start a company:
- You have financial support from someone (whether you're in college or have a spouse that makes a good income - probably the most common)
- You have money yourself (perhaps from a previous company you started, etc. - fairly common)
- You relied on outside financial support while you saved up enough money to start your startup (this is most likely a scenario where a parent paid for ones college so they were able to save right after graduating - fairly common)
- You built a company that can sustain you and your employees from day one (very uncommon)
There are probably other obvious scenarios out there but these are based on my experience reading articles and speaking with founders.
Once you have that financial security it becomes much easier to put those actions into motion, and they become less hollow. You see them as tasks now because you actually have the time and resources to execute on them.
i don't think you need very much of a cushion--i.e., 6 months of living expenses saved up is more than most founders have. but saving up a bit of money before starting a startup is definitely a great thing to do, and if you're an engineer willing to live cheaply, shouldn't take very long.
that said, startups are not the way to optimize for financial stability and not the right choice for everyone. if i had little money saved up and a family that depended on me, i'd choose being an engineer at a big company instead of starting a company until i felt i had some safety net in place.
I think many founders pursue funding too soon (and thus give up too much equity to VCs much too soon) because they didn't have enough savings at the start. I would expect VCs to disagree with me about that because it's in their interest to do so. :)
If you are an engineer and you keep your living expenses low, you can most likely survive doing consulting/contracting for 1 day per week, leaving you the rest of the week to work on your startup. This minimizes your financial risk and leaves your savings intact, leaving you only with the opportunity costs (but if you are worried about those, you probably shouldn't be doing a startup in the first place).
Additionally this lowers the pressure to find investors quickly (or at all) and gives you the time to build something great.
On the brink = Will work 100 hrs a week and must succeed to survive.
Makes sense from that narrow perspective, but I think that only works in cases where hustle is the majority of the work. Come to think of it, the majority of investors are only interested in problems which are fairly low tech but require a lot of marketing/hustle.
Avoid venture backers until you can't - entrepreneurs existed before venture capital, and exist outside of it as well. Venture should fund growth, but not inception.
It's the Cliff's notes for the YC ideology. So it could be the Cliff's notes part you find hollow, or it could be the YC ideology part you find hollow.
If some of it seems generic and obvious now, that's because they've succeeded - more than anyone else - in discovering and sharing some actually repeatable strategies for building startups.
If you want to make millions of dollars, if you want to make much more money than the average smart engineer, you need some secret. You need some idea or skill that happens to be the right thing at the right time. Nobody can tell you what that secret is. If Sam could tell you, it would not be a secret.
So you are right. There is something critical missing. What is missing is the actual secret, the actual idea that you have a unique insight into. But nobody can tell you what that will be.
My own take is that truly great ideas are as rare as hen's teeth, i.e.those that fulfill your description.
Which is to say, if you're the right person at the right time, you don't know the secret; you are the secret. Your skillset (or your team's skillset) is the secret.
The tech that just became possible to leverage that nobody else has noticed yet but you're familiar with from its prototype days is the secret. Being able to bring your experience solving problems with 40-year-old systems to analogous problems in modern spaces is the secret. The pitch is not the secret.
So, banking on an idea alone as the route to money is not usually as smart move, unless... the idea is really innovative.
If all of the article rings true and obvious, you're done reading, it's only doing from now on.
If it reads unclear, you should watch and read the supporting material.
If it all rings hollow and devoid of substance, you will, too, have to start doing. Eventually you will come to similar conclusions under your own power (which is why I called it "repeatable" - it repeats quite often), and then your reading history will make it easier for you to come to terms with your own experience.
-Startup advice, especially from this corner of the world, applies to a very specific way of creating a software company through venture capital, and subsequently, aggressive growth. It is also built to take advantage of a highly optimistic financial environment that, to me, seems to be temporary (look at VC's performance as an asset class).
-The main purveyors of "startup canon", if you will, just so happen to directly benefit from more people taking their advice and entering the startup pool. In the most jaded view, Graham and the like's advice/essays/mantras are propaganda that, if more people listen to, directly improves their portfolio. I don't go quite that far as a lot of the advice is sensible and experience based, but it's really important to remember that their advice isn't philanthropic.
-Finally, startups are just businesses. The entrance of venture capital into the equation suspends the normal rules of business for a while, but eventually they do return. And while the way software allows people/companies with little to no capital attack large markets is unique, I feel like a lot of founders would do well to broaden their perspective beyond the relatively brief history of silicon valley when looking for insight on guiding their businesses.
- spread your risk (no single customer > 20% of your business)
- save for the next crisis when the money is good
- focus
- cashflow beats cash
- find your peers and establish relationships
- know your strengths, more importantly, know where you're weak
- working overtime is no substitute for bad planning
- every deal should make money
- better 10 small deals in the pocket than one huge one that you're chasing for the next 6 months
- make a cashflow projection and keep it updated for at least 6 months out
- if you have less than 6 months of running costs in your bank you're in a crisis
Extremely risky, but those seem to be the norm on companies that get huge.
I feel like I know what you mean, but this one feels off to me. I think you mean, "working overtime is no substitute for good planning." As in, working overtime is a consequence of bad planning (not always, but an indicator at least).
The VC line on this is simply that "college kids are just super innovative, pure, unadultered". Ignoring the fact that this is basically an optimistic list of synonyms for "naive", if you believe that line of horse hockey you are likely one of the naive college kids being taken advantage of (or wish you were).
It's a real shame because startups could benefit greatly from the mature leadership available out in big bad "corporate America". Not talking multi-million dollar CEOs here, just regular experienced folks who have mortgages and families to support because they're older than 20 and would like at least a market-competitive salary.
Instead, VC firms hoard this maturity and experience for themselves, and leave their founders locked in apartments, surviving off a stipend that has room only for ramen to the exclusion of both fair treatment and personal dignity.
There is undoubtedly an insidious element in this. There's no way experienced investors are looking at these companies and sincerely saying "Oh yeah, those two 23-year-olds definitely have a handle on this."
The simple truth is that for many investors, it's an entertaining, [relatively] cheap, and profitable lottery. And they want to keep it cheap.
As a startup founder, you should go through this kind of list regularly to keep yourself in check.
1. Ensure the list of tips are easily accessible. (The advice will do nothing for you if you can't find it when you are making critical decisions.)
Once you have solved the distribution problem, now comes the real opportunity:
2. Follow through with the list. :-)
"Civilization is a disease produced by the practice of building societies with rotten material.
Those who admire modern civilization usually identify it with the steam engine and the electric telegraph.
Those who understand the steam engine and the electric telegraph spend their lives in trying to replace them with something better."
http://www.gutenberg.org/cache/epub/26107/pg26107.txt (Thanks to the Gutenberg project)
The best way? Lots of successful entrepreneurs would disagree, and did set out to build a business to make money. And outside of the SV bubble people don't imply that is The Wrong Way.
Don’t waste your time on stuff that doesn’t matter (i.e.
things other than building your product, talking to your
users, growing, etc.). In general, avoid the kind of
stuff that might be in a movie about running a startup
—meeting with lawyers and accountants, going to lots of
conferences, grabbing coffee with people, sitting in
lots of meetings, etc. Become a Delaware C Corp (use
Clerky or any well-known Silicon Valley law firm) and
then get back to work on your product.
First you tell me not to waste a lot of time with lawyers and accountants, then you tell me to start a subchapter-C corp. Okaaaay.It's ridiculous advice, unless you just enjoy paying your taxes twice. Start with a cheap, simple LLC, then sell the business to a newly-formed sub-S or -C corp when you need to seek outside funding.